Cruise Programs Training Lead

Internova Travel Group; Alexandria (VA); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical and dental plans

Vision insurance

FSAs

Life insurance and AD&D

Disability insurance

Parental leave

Paid time off

401k match

Employee travel discounts

LinkedIn Learning access

Job summary

Internnova Travel Group in Alexandria, VA seeks a Manager of Cruise Programs to lead training and development for Distinctive Voyages Hosts, including onboarding, program design, and workshops at EDGE and host retreats.

The role partners with leadership to manage host communications, interview onboarding, and ensure program standards while delivering exceptional guest experiences; travel industry experience and strong training skills are required.

Qualifications

• Bachelor’s degree preferred or equivalent relevant work experience.
• 5+ years of experience within the travel industry with exposure to marketing and communications, training, and education.
• Excellent customer service, communication, and presentation skills with the ability to effectively engage diverse audiences.
• Ability to thrive in a fast-paced environment, work under pressure, and quickly adapt to changing priorities.
• Meticulous attention to detail with strong project management and time management abilities.
• Advanced proficiency in MS 365 (Excel, Outlook, Word, PowerPoint) Salesforce, leveraging technology for streamlined program management. Knowledge of cruise line booking systems such as OneSource and Cruising Power preferred.
• Excellent comprehensive curriculum development skills with proven track record. Expertise in using e-learning software (e.g., Articulate, Camtasia), LMS platforms and virtual training tools (e.g., Zoom, Microsoft Teams).
• Proactive, self-driven, and capable of working independently while also excelling in a collaborative team setting.
• Willingness to travel as needed.

Responsibilities

• Development and management of all host-related training and education materials and programs.
• Partner with the Director and Sr. Manager on related training courses.
• Conduct agency training including Voyages programs.
• Lead workshops at TLN’s EDGE Conference and other meetings.
• Identify and develop new cruise program education programs.
• Assist in interviewing and onboarding new hosts and manage communications related to program updates.

Job description

Internnova Travel Group in Alexandria, VA seeks a Manager of Cruise Programs to lead training and development for Distinctive Voyages Hosts, including onboarding, program design, and workshops at EDGE and host retreats.

The role partners with leadership to manage host communications, interview onboarding, and ensure program standards while delivering exceptional guest experiences; travel industry experience and strong training skills are required.