Onboard & Shore Excursions Leader

American Cruise Lines; Baltimore (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

American Cruise Lines in the United States seeks a Cruise & Excursions Director to engage guests on board and ashore, coordinating excursions, vendor communications, and inventory. The role emphasizes energetic leadership, storytelling, and a passion for guest satisfaction to uphold the company’s small-ship experience.

The position requires a Bachelor's in hospitality or related field, strong public speaking, MS Office proficiency, TWIC credential, and the ability to manage complex schedules

Qualifications

• Bachelor's degree in hospitality, tourism, or event management preferred.
• Proficiency in Microsoft Office Suite applications.
• Excellent time management and presentation skills.

Responsibilities

• Schedule and execute engaging entertainment, enrichment and activity programs for guests.
• Coordinate shore excursions, vendor communications and inventory management.
• Present daily programs and act as brand ambassador on ship and ashore.
• Communicate effectively with guests, crew, and Home Office; ensure guest satisfaction.
• Promote onboard sales and loyalty programs; maintain high guest relations.

Skills

Public speaking

Event management

Hospitality knowledge

MS Office

Education

Bachelor's degree in hospitality or related field

Tools

Microsoft Office

Job description

American Cruise Lines in the United States seeks a Cruise & Excursions Director to engage guests on board and ashore, coordinating excursions, vendor communications, and inventory. The role emphasizes energetic leadership, storytelling, and a passion for guest satisfaction to uphold the company’s small-ship experience.

The position requires a Bachelor's in hospitality or related field, strong public speaking, MS Office proficiency, TWIC credential, and the ability to manage complex schedules