Onboard Cruise Sales & Loyalty Lead

V.Group (V.Ships); United States; Remote; USD 45,000 - 75,000; Full time

Job summary

V.Group (V.Ships) seeks an on-board ambassador to drive loyalty program engagement and secure future cruise sales. You will manage the MSC Voyagers Club and service our most loyal guests while upholding hospitality standards across the voyage experience.

In this role you will act as the primary liaison for loyalty program needs, ensuring total guest satisfaction and seamless program operations aboard the vessel.

Qualifications

• Overall responsible for generating and securing future cruise sales and the onboard management of the loyalty club.
• As the onboard ambassador for the MSC Voyagers Club loyalty program, the FCC plays an instrumental role in servicing the program needs of our most loyal guests whilst continuously striving to exceed hospitality industry standards and ensuring Total Guest Satisfaction.

Responsibilities

• Generate and secure future cruise sales.
• Manage onboard loyalty club operations and guest experiences to maintain Total Guest Satisfaction.

Job description

V.Group (V.Ships) seeks an on-board ambassador to drive loyalty program engagement and secure future cruise sales. You will manage the MSC Voyagers Club and service our most loyal guests while upholding hospitality standards across the voyage experience.

In this role you will act as the primary liaison for loyalty program needs, ensuring total guest satisfaction and seamless program operations aboard the vessel.