Cruise Line Consumer Sales Manager

Norwegian Cruise Line; Miami, Northern (FL, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Norwegian Cruise Line in Miami seeks a Manager of Consumer Sales to lead outbound sales teams and drive revenue while delivering exceptional guest service.

Responsibilities include coaching, campaign planning, performance reviews, and daily KPI monitoring. Youll recruit talent, manage targets, and ensure Salesforce-driven processes align with corporate goals in a fast-paced hospitality environment.

Qualifications

• Leadership and team coaching experience in a call center or sales environment.
• Strong communication, both verbal and written, and professional etiquette.
• Familiarity with Salesforce and CRM concepts.
• Experience with travel reservations systems is a plus.

Responsibilities

• Manage, train, mentor, and coach a team on sales techniques.
• Foster teamwork by communicating campaigns and pricing to the team.
• Plan and organize the sales team's work to meet targets.
• Provide developmental feedback and handle disciplinary actions as needed.
• Review daily productivity and run reports to optimize lead distribution.
• Lead daily team meetings on performance and campaigns.
• Recruit, interview, and hire team members.
• Update training materials with new promotions and policies.
• Calculate booking goals to ensure monthly targets are met.
• Ensure compliance with company policies and procedures.
• Monitor Salesforce queues daily and continuously improve processes.

Skills

Leadership

Verbal communication

Written communication

Telephone etiquette

Microsoft Word

Salesforce

CRM knowledge

Travel reservations systems

Education

Business Administration

Hospitality

Marketing

Job description

Norwegian Cruise Line in Miami seeks a Manager of Consumer Sales to lead outbound sales teams and drive revenue while delivering exceptional guest service.

Responsibilities include coaching, campaign planning, performance reviews, and daily KPI monitoring. Youll recruit talent, manage targets, and ensure Salesforce-driven processes align with corporate goals in a fast-paced hospitality environment.