Outbound Cruise Sales Manager

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. in Miami is seeking an experienced Sales Manager to lead an outbound sales team, drive performance, and deliver outstanding customer service.

The role focuses on coaching, plan campaigns, and optimizing lead distribution while ensuring adherence to company policies and targets. A 3+ year background in call center sales management within cruise or hospitality is preferred.

Qualifications

• 3 years of proven call center sales management experience.
• Cruise sales or hospitality industry experience preferred.
• Strong leadership and communication skills.

Responsibilities

• Manage, train, mentor, and coach a sales team on techniques.
• Foster teamwork by communicating campaigns and sales efforts.
• Plan and organize the team work to meet targets.
• Provide developmental feedback and manage disciplinary actions as needed.
• Review productivity and conduct daily team meetings.
• Assist in recruiting, interviewing and hiring.

Skills

Leadership

Interpersonal

Verbal communication

Written communication

Sales coaching

Salesforce

Education

Bachelor's degree

Tools

Salesforce

Job description

Norwegian Cruise Line Holdings Ltd. in Miami is seeking an experienced Sales Manager to lead an outbound sales team, drive performance, and deliver outstanding customer service.

The role focuses on coaching, plan campaigns, and optimizing lead distribution while ensuring adherence to company policies and targets. A 3+ year background in call center sales management within cruise or hospitality is preferred.