Cruise Sales & Concierge Specialist

Norwegian Cruise Line Holdings Ltd.; Lansing (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a high-energy sales-focused professional to promote direct consumer sales of cruise vacations. You will identify travel needs, present product options, and build lasting relationships while meeting revenue targets.

The role requires strong verbal communication, product knowledge of itineraries and promotions, and the ability to thrive in a fast-paced, goal-driven environment. Cruise sales experience is a plus.

Qualifications

• Minimum one year of sales experience; 2 years sales experience preferred.
• Cruise sales a plus.
• Must have excellent verbal communication skills.
• Must maintain strong working knowledge of Norwegian Cruise Line's products, including ship itineraries.

Responsibilities

• Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects to identify travel needs and recommend Norwegian Cruise Line products.
• Delivers exceptional customer service and builds relationships to meet retention goals and close sales.
• Maintains prospect lists/contact database to identify client travel trends and promote products based on history.
• Articulates cruise features, benefits, pricing, and promotions to clients including upgrades and onboard credits.
• Attends daily team meetings and participates in sales training to ensure accurate information is communicated.

Skills

Verbal communication

Product knowledge

Multi-tasking

Dress code adherence

Education

High School Diploma or equivalent

Bachelor's degree in Marketing, Business Administration or related field

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a high-energy sales-focused professional to promote direct consumer sales of cruise vacations. You will identify travel needs, present product options, and build lasting relationships while meeting revenue targets.

The role requires strong verbal communication, product knowledge of itineraries and promotions, and the ability to thrive in a fast-paced, goal-driven environment. Cruise sales experience is a plus.