Cruise Sales Team Leader

Norwegian Cruise Line Holdings; Miami (FL); On-site; USD 65,000 - 98,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands.

The Sales Manager will lead a team of Personal Consultants, coach them on sales techniques, review performance, and drive campaigns to hit monthly and daily booking targets.

This on-site role requires strong leadership, excellent communication, and proficiency with Salesforce for lead management and reporting.

Qualifications

• 3 years of proven call center sales management experience, managing a team of sales customer service representatives/telemarketing agents; cruise sales or hospitality industry experience preferred.
• Bachelor's degree in Business Administration, Hospitality, Marketing or related field

Responsibilities

• Manage, train, mentor, and coach a team on sales techniques.
• Foster an environment of teamwork by communicating information such as campaigns, department/company sales efforts, special pricing and ensuring the understanding of overall sales objectives.
• Plan and organize the sales team's work to ensure attainment of sales goals/requirements by Personal Consultants (PC).
• Provide developmental feedback/recommendations to sales team as necessary; Manage and issue disciplinary action as needed.
• Perform assessments for PCs on net business, guest statistics, production and overall performance.
• Review daily productivity standards for PCs call evaluations, monitoring and sales training in order to achieve maximum revenue from the team.
• Run daily reports including MTD numbers and review production reports in order to properly manage lead distribution.
• Conduct daily team meetings to discuss PC performance, target market campaigns, sales tips in order to motivate and hit daily booking goals.
• Create creative call lists in Salesforce.com in order to engage PC determination and target market campaigns for guests.
• Aid in recruiting, interviewing and hiring.
• Provide ideas and concepts for new incentives.
• Update all PC materials including new promotions, new policies/guidelines, affirmations to keep team informed for guest response first.
• Calculate PC personal booking goals to ensure monthly targets are hit and/or surpassed.
• Ensure team members demonstrate compliance of all company and department policies and procedures.
• Monitor and update Salesforce.com ques seven days a week.
• Perform other job-related functions as assigned.

Skills

Leadership

Interpersonal skills

Verbal communication

Written communication

Microsoft Word

Salesforce

CRM systems

Oceania product knowledge

Ability to handle stress

Team training

Education

Bachelor's degree in Business Administration, Hospitality, Marketing or related field

Tools

Salesforce

Job description

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands.

The Sales Manager will lead a team of Personal Consultants, coach them on sales techniques, review performance, and drive campaigns to hit monthly and daily booking targets.

This on-site role requires strong leadership, excellent communication, and proficiency with Salesforce for lead management and reporting.