Strategic Cruise Sales Team Leader

PCH Prestige Cruise Services LLC; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Sales Manager to lead and evaluate day-to-day activities of an outbound sales team. You will enable campaigns, monitor performance, and ensure delivery of superior guest service across our brands.

Responsibilities include coaching and mentoring the team on sales techniques, organizing work to hit targets, using Salesforce.com for lead distribution, and contributing to hiring and incentive programs while maintaining policy compliance.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, Marketing or related field.
• 3 years of proven call center sales management experience.
• Experience in cruise sales or hospitality industry preferred.

Responsibilities

• Manage, train, mentor, and coach a team on sales techniques.
• Foster teamwork by communicating campaigns, sales efforts, and objectives.
• Plan and organize the sales team's work to meet targets.

Skills

Sales leadership

Coaching & mentoring

Forecasting & analytics

CRM knowledge

Education

Bachelor's degree in Business Administration, Hospitality, Marketing or related field

Tools

Salesforce.com

CRM systems

Microsoft Word

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a Sales Manager to lead and evaluate day-to-day activities of an outbound sales team. You will enable campaigns, monitor performance, and ensure delivery of superior guest service across our brands.

Responsibilities include coaching and mentoring the team on sales techniques, organizing work to hit targets, using Salesforce.com for lead distribution, and contributing to hiring and incentive programs while maintaining policy compliance.