Personal Cruise Consultant

Norwegian Cruise Line; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Norwegian Cruise Line in Miami, Florida, seeks an enthusiastic sales professional to promote cruise products directly to consumers. In this role, you will establish and maintain customer relationships while delivering exceptional service and meeting sales goals.

The ideal candidate will have a strong background in sales with at least one year of experience, preferably in the cruise industry. Candidates should also demonstrate excellent communication skills and the ability to think critically to solve problems effectively.

Qualifications

• Minimum one year of sales experience; 2 years preferred.
• Cruise sales experience is a plus.
• Maintain strong knowledge of Norwegian Cruise Line products.

Responsibilities

• Promotes sales to consumers by initiating calls and identifying travel needs.
• Establishes and maintains customer relationships to close sales.
• Acquires in-depth industry knowledge to articulate product features.
• Participates in daily team meetings and sales training.
• Engages in mass email campaigns to target specific profiles.

Skills

Excellent verbal communication skills

Customer service and retention skills

Multi-tasking skills

Negotiation skills

Problem solving and resolution skills

Education

High School Diploma or equivalent; Bachelor's degree in Marketing or Business Administration preferred

Job description

Job Description

DUTIES AND RESPONSIBILITIES:

Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.

• Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
• Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
• Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
• Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
• Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
• Perform other job related functions as assigned.

Qualifications

EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.

EXPERIENCE: Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.

Additional Information

KNOWLEDGE & SKILLS:

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.

Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries.

Proven record of excellent customer service and retention skills.

Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Problem solving, research and resolution skills.

Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines.

Adherence to dress code is strictly enforced.