Cross-Functional Ops & Sales Support Specialist – Mesa

All-Aboard-America-; Mesa (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

All-Aboard-America- is seeking an Operations and Sales Support professional in Mesa, AZ. You will act as a bridge between Sales and Operations, ensuring accurate charter information from booking to completion and delivering strong customer service.

The role involves updating Coach Manager, assisting with new charters, and providing backup coverage for Sales and Dispatch as needed. A positive, proactive communicator will thrive in this role.

Qualifications

• Experience in transportation, motorcoach, dispatch, or sales support is preferred.
• Strong written and verbal communication skills required.
• Proficiency in Coach Manager or willingness to learn.

Responsibilities

• Represent All Aboard America positively to customers and colleagues.
• Review itineraries for accuracy and flag issues.
• Enter and update charter and trip data in Coach Manager.
• Support Sales by entering new charters and assisting dispatch.
• Provide backup coverage for Sales and Dispatch during absences.
• Follow up with customers by phone or email after trips.

Skills

Customer service

Attention to detail

Excellent communication

Tools

Coach Manager

Microsoft Office

Job description

All-Aboard-America- is seeking an Operations and Sales Support professional in Mesa, AZ. You will act as a bridge between Sales and Operations, ensuring accurate charter information from booking to completion and delivering strong customer service.

The role involves updating Coach Manager, assisting with new charters, and providing backup coverage for Sales and Dispatch as needed. A positive, proactive communicator will thrive in this role.