Reservation Sales Pro: Close More Bookings & Help Travelers

CRUISE AMERICA INC; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Cruise America Inc in Mesa, AZ is seeking a Reservations Sales Agent to handle inquiries by phone, email, chat and fax. You will help customers plan trips, book reservations, and present available dates and locations to close sales.

Key tasks include accurate data entry, providing helpful information, coordinating with rental stations and tours, and maintaining a tidy workspace while meeting efficiency metrics. You will also support other departments and participate in local events as needed.

Qualifications

• High School diploma or equivalent required.
• Experience in customer service or call center environments preferred.

Responsibilities

• Book reservations and close sales calls.
• Provide accurate data entry of customer information in scheduling systems.
• Assist customers and other team members with customer service/complaint resolution.
• Support other departments related to reservations including the rental station, chat and international tour operators.
• Meet or exceed all metrics goals defined by the Reservation Sales Manager.
• Ensure the completeness and accuracy of all reservations.
• Provide rental information at local shows as requested.
• Assist the manager with various special projects.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Dependability

Adaptability

Education

High School diploma or equivalent

Job description

Cruise America Inc in Mesa, AZ is seeking a Reservations Sales Agent to handle inquiries by phone, email, chat and fax. You will help customers plan trips, book reservations, and present available dates and locations to close sales.

Key tasks include accurate data entry, providing helpful information, coordinating with rental stations and tours, and maintaining a tidy workspace while meeting efficiency metrics. You will also support other departments and participate in local events as needed.