Operations Specialist — Field Support & Growth

Mesa Chamber of Commerce; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Tuition reimbursement

Healthcare reimbursement

Small team environment

Growth opportunities

Job summary

Dauntless Industrial LLC, based in Mesa, AZ, seeks an Operations Specialist to coordinate scheduling, customer communication, and office administration. This role supports bids, project tracking, and compliance platforms, with regular travel to client sites within the Phoenix metro area.

The position emphasizes strong organization, customer service mindset, and the ability to learn industry terminology quickly. A driver’s license is required and the role is not a technical fabrication job.

Qualifications

• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Excellent customer service and professional communication (phone, email, in-person).
• Proficiency with standard office software (email, spreadsheets, document management).
• Willingness to learn industry-specific processes: ISN compliance and bid documents.
• Reliable, self-directed, and comfortable in a small-team environment.
• Valid driver's license and reliable transportation for site visits.

Responsibilities

• Serve as a primary point of contact for incoming customer calls, emails, and quote requests.
• Maintain professional, responsive communication with clients throughout project lifecycles.
• Manage general office administration: filing, correspondence, supply ordering, and logistics.
• Coordinate scheduling across field crews, shop work, and customer site visits.
• Track project status and deadlines; flag conflicts or delays to leadership.
• Support subcontractor and vendor coordination, including scheduling and basic communications.
• Manage ISNetworld (ISN) submissions, renewals, and documentation upkeep.
• Maintain certificates of insurance, licensing documentation, and safety program paperwork.
• Support internal safety and quality documentation processes.
• Assist with reading and organizing bid documents and tracking submission deadlines.
• Help assemble bid packages, capability statements, and proposal materials.
• Track upcoming bid opportunities and renewal dates for existing contracts/prequalifications.
• Regularly visit customer sites to maintain relationships and represent Dauntless in person.
• Provide occasional light field support as needed; travel locally within Phoenix metro area.
• Assist with material and consumables ordering and tracking.
• Support basic inventory oversight for shop supplies and equipment.
• Support invoicing, basic bookkeeping tasks, and payroll administration.
• Assist with onboarding paperwork for new hires.

Skills

Organizational skills

Customer service

Communication skills

Office software

ISN compliance

Driver's license

Tools

QuickBooks

ISNetworld

Job description

Dauntless Industrial LLC, based in Mesa, AZ, seeks an Operations Specialist to coordinate scheduling, customer communication, and office administration. This role supports bids, project tracking, and compliance platforms, with regular travel to client sites within the Phoenix metro area.

The position emphasizes strong organization, customer service mindset, and the ability to learn industry terminology quickly. A driver’s license is required and the role is not a technical fabrication job.