High-Touch Customer Support & Ops Specialist

Blueprint; Phoenix (AZ); Hybrid; USD 22,000 - 23,000; Full time

Job summary

Blueprint in Phoenix, AZ, is seeking a Customer Operations Associate to provide high-touch support to customers and the sales organization, coordinating across teams and managing service tickets from intake to resolution.

The role emphasizes strong organization, analytical thinking, and clear communication in a fast-paced, cross-functional environment. Hybrid work setup, competitive hourly pay, and opportunities for growth are offered.

Qualifications

• 2+ years of experience in customer support, sales operations, account coordination, program operations, or equivalent experience.
• Experience coordinating across multiple teams and driving customer or operational requests through completion.
• Experience with case management, ticketing, or CRM systems.
• Experience maintaining operational trackers, reports, and business updates.
• Strong organizational, prioritization, and follow-through skills.
• Strong verbal and written communication with customers, partners, and senior stakeholders.
• Ability to handle urgent or escalated issues professionally and maintain ownership through resolution.
• Ability to interpret operational data, identify trends, and develop actionable reporting.
• Proficiency with Excel and experience working with operational data.

Responsibilities

• Manage the intake, coordination, documentation, and follow-up of customer support and warranty requests through resolution.
• Work with support teams to open, route, document, and advance service cases and tickets.
• Generate accurate service tickets and supporting documentation within required timelines.
• Monitor open, aging, and escalated cases and proactively follow up to keep requests moving.
• Escalate stalled or high-risk issues with concise summaries outlining the issue, actions taken, and required next steps.
• Triage smaller SMB opportunities and route them to the appropriate fulfillment or channel path.
• Confirm ownership and acceptance of SMB referrals and track exceptions and outcomes.
• Maintain operational trackers covering cases, warranty requests, service tickets, escalations, and SMB referrals.
• Develop and maintain reporting on volume, status, aging, resolution, and escalation trends.
• Interpret operational data to identify risks, recurring issues, process gaps, and opportunities for improvement.
• Document repeatable workflows and recommend improvements that reduce delays and manual administrative effort.
• Partner effectively with customers, sales teams, support organizations, channel partners, and senior stakeholders.
• Provide clear and timely business updates and maintain strong visibility into operational activity.

Skills

Customer support

Sales operations

Cross-team coordination

Data analysis

Communication

Excel

Tools

CRM software

Ticketing systems

Job description

Blueprint in Phoenix, AZ, is seeking a Customer Operations Associate to provide high-touch support to customers and the sales organization, coordinating across teams and managing service tickets from intake to resolution.

The role emphasizes strong organization, analytical thinking, and clear communication in a fast-paced, cross-functional environment. Hybrid work setup, competitive hourly pay, and opportunities for growth are offered.