Charter Reservations: Customer Success & Sales

Global Charter Services, Inc.

Illinois

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Global Charter Services, Inc. seeks a Customer Success Specialist to manage bus charter reservations and operations, ensuring accurate information, timely communications with customers, operators, and drivers, and quality service across the full lifecycle from quotes to execution.

The role involves inbound calls, online chat, CRM account management, and supporting the sales team with proposals and account updates.

Qualifications

Positive approach to responsibilities.
Clear verbal and written English communication with customers, management, and colleagues.
Prioritize and organize work with timely follow-up.
Excellent time management and attention to detail.
Knowledge of transportation services; Zoho CRM preferred.
Technology savvy; reservations systems and online chat a plus.
Proficient in Google Suite; Excel and Google Sheets required.
Ability to compute basic mathematical calculations.

Responsibilities

Coordinate and oversee the quality control process for reservations. Communicate with customers and operators to ensure accuracy of information for flawless service.
Active Trip Support - communication during service with customer, operator dispatch and drivers; manage service in progress including service issues.
Act as the liaison for sales team members with customer to ensure service is fulfilled correctly.
Support Sales Team with account management, reservation entry, account updates in CRM.
Maintain inbound phone lines, Olark chat and support to qualify prospects or assist customers. Work directly with prospects and provide proposals to close sales in the social and family and wedding segments (or other segments) as required.
Provide reports from the CRM and assist with account management.
Liaison with Supplier Relations, IT and Accounting as needed to ensure quality service for the customer.
Perform other duties and assignments as required.