Charter Operations Specialist

Sun Country Airlines; Minneapolis (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health plans including PPO/HSA

Paid time off and holidays

Travel privileges for employees

401(k) match

Job summary

Sun Country Airlines in Minneapolis, MN is seeking a Charter Operations Agent to support the SOC team with timely information Dissemination to flight dispatch, maintenance, vendors and clients. This role emphasizes delivering excellent customer service and maintaining confidentiality of manifests, while supporting irregular operations and charter desk activities.

The ideal candidate will have an associates degree or relevant airline experience, strong communication and organizational skills, and

Qualifications

• Associates degree or relevant work experience.
• 1+ year of related experience at an airline.
• Customer service experience.
• Excellent communication skills, both written and verbal.
• Strong organizational and problem-solving skills.
• Ability to work effectively with minimal supervision under stressful situations.
• Intermediate knowledge of Microsoft applications (Excel, Word, OneNote, Teams) and able to use or quickly learn applications.
• Ability to prioritize, pivot and multitask in a rapidly evolving airline operations environment.

Responsibilities

• Answer phone calls from clients, vendors and charter representatives while maintaining a high level of professionalism during stressful situations and delivering excellent customer service.
• Monitor all charter flight activity and communicate movement and delay notifications to relevant clients and vendors in a timely manner.
• Maintain control and confidentiality of client manifests and security sensitive information.
• Upload and disseminate passenger manifests for public and private charters as necessary.
• Collaborate and assist in developing the execution of irregular operations within the Charter Desk Lead and SOC, as well as with internal and external stakeholders.
• Confirm services and transitions arranged for charter operations.
• Perform tasks in accordance with Sun Country Airlines policies and procedures while maintaining a high level of operational safety and integrity.
• Other duties as assigned by management.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Education

Associates degree or relevant work experience

Tools

Navitaire

Microsoft Office

Job description

Sun Country Airlines in Minneapolis, MN is seeking a Charter Operations Agent to support the SOC team with timely information Dissemination to flight dispatch, maintenance, vendors and clients. This role emphasizes delivering excellent customer service and maintaining confidentiality of manifests, while supporting irregular operations and charter desk activities.

The ideal candidate will have an associates degree or relevant airline experience, strong communication and organizational skills, and