Reservations Sales Pro: Bookings & Customer Care

CRUISE AMERICA INC; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

CRUISE AMERICA INC in PHX Office - Mesa, AZ 85210 is seeking a Reservation Sales Agent to handle direct customer contact by phone, email, chat and fax. You will book reservations and provide information on available dates and locations to help customers finalize their plans.

The role requires accurate data entry, collaboration with other departments, and meeting performance metrics. You will also represent the company at local shows and support special projects as needed.

Qualifications

• High School or equivalent diploma required.

Responsibilities

• Book reservations and close sales calls.
• Enter customer data accurately in scheduling systems.
• Assist customers and team with service/complaint resolution.
• Support reservations with rental station, chat and international tour operators.
• Meet or exceed all Metrics Goals defined by the Reservation Sales Manager.
• Ensure the completeness and accuracy of all reservations.
• Provide vehicle familiarization and answer customer questions.
• Provide rental information at local shows.
• Assist the manager with various special projects.
• Maintain a neat and organized work area.
• Perform other duties as assigned.

Skills

Customer Service

Attention to Detail

Communications

Teamwork

Professional appearance

Education

High School diploma or equivalent

Job description

CRUISE AMERICA INC in PHX Office - Mesa, AZ 85210 is seeking a Reservation Sales Agent to handle direct customer contact by phone, email, chat and fax. You will book reservations and provide information on available dates and locations to help customers finalize their plans.

The role requires accurate data entry, collaboration with other departments, and meeting performance metrics. You will also represent the company at local shows and support special projects as needed.