CRO & Digital Experience Architect

American Exchange Group; New York (NY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) with company match

Generous PTO and holidays

Flexible Fridays

Tax-free commuter benefits

Employee merchandise discounts

Job summary

Jonathan Adler is seeking a data-driven CRO & Digital Experience Manager to optimize the end-to-end digital customer journey and drive measurable improvements in conversion, engagement, and revenue.

You will lead CRO initiatives, website experimentation, and digital experience enhancements across key digital touchpoints, collaborating with ecommerce, marketing, brand, and finance teams to translate insights into revenue growth.

Qualifications

• 5–8 years of CRO or digital analytics experience.
• Proven experience with A/B testing programs.
• Strong understanding of UX and customer journeys.
• Proficiency in GA4 and digital analytics tools.
• Experience with Shopify and global ecommerce plugins.

Responsibilities

• Develop and execute a CRO strategy to improve conversion rates and revenue.
• Plan, launch, and analyze A/B and multivariate tests across pages and checkout.
• Identify opportunities to enhance website usability and content hierarchy.
• Use analytics and heatmaps to understand user behavior and gaps.
• Map customer journeys to reduce friction and drop-offs.
• Translate data into actionable optimization roadmaps for stakeholders.
• Collaborate with dev, marketing, and content teams to scale experiments.
• Establish KPIs and report experiment outcomes and business impact.
• Identify personalization opportunities through audience segmentation.
• Stay current with CRO best practices and experimentation methods.

Skills

CRO strategy

A/B testing

Digital experience

Analytics

UX principles

Cross-functional teamwork

Stakeholder management

Tools

Google Analytics 4

Intelligems

Optimizely

VWO

Hotjar

Microsoft Clarity

ContentSquare

Job description

Jonathan Adler is seeking a data-driven CRO & Digital Experience Manager to optimize the end-to-end digital customer journey and drive measurable improvements in conversion, engagement, and revenue.

You will lead CRO initiatives, website experimentation, and digital experience enhancements across key digital touchpoints, collaborating with ecommerce, marketing, brand, and finance teams to translate insights into revenue growth.