Consulting Principal, CRM Functional lead- Lifesciences Consulting

Cognizant

Delaware (OH)

On-site

USD 165,000 - 194,000

Full time

4 days ago

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Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase plan

Employee assistance program

Paid holidays & PTO

Parental leave & fertility support

Learning & development

Job summary

Cognizant Technology Solutions Corporation is seeking a Manager, CRM Functional Lead (Lifesciences Consulting) to drive CRM transformation and implementation for pharmaceutical and Life Sciences clients in the United States.

You will work with the Life Sciences Consulting team, shaping functional designs and guiding clients through CRM, customer engagement, and field-force transformation programs. Travel and hybrid work options may apply.

Qualifications

14 years of consulting, CRM, digital transformation, or related experience in the Life Sciences space.
Strong knowledge of Life Sciences Commercial processes and CRM strategy.
Hands-on experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud.
Experience leading client-facing workshops and engaging senior stakeholders.
Ability to lead functional workstreams across design, build, testing, deployment, and adoption.

Responsibilities

Lead requirements gathering, design, solutioning, and client workshops for Life Sciences CRM programs.
Advise on CRM strategy, HCP/HCO engagement, field sales, and omnichannel processes.
Translate business needs into functional requirements, user journeys, and solution roadmaps.
Lead teams through design, configuration, build, testing, deployment, and post-implementation activities.
Support proposals, solution development, estimates, and client conversations to generate opportunities.

Skills

CRM strategy

Digital transformation

Stakeholder management

Executive communication

Workshop facilitation

Education

Bachelor’s or Master’s degree in business, technology, life sciences, or related discipline

Tools

Veeva CRM

Salesforce

Salesforce Life Sciences Cloud

Job description

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice. We are a global community of experts dedicated to helping clients reimagine their businesses. Blending deep industry knowledge with technology and advisory capabilities, we create innovative business solutions for Fortune 500 clients. Now, we are looking for our next colleague to help shape the future of business. Could it be you?

About the role

As a Manager, CRM Functional Lead (Lifesciences Consulting), you will make an impact by leading CRM transformation and implementation engagements for pharmaceutical and broader Life Sciences clients.

You will be a valued member of the Life Sciences Consulting team and work collaboratively with client Commercial leaders, business and technology stakeholders, delivery teams, and Cognizant colleagues. You will connect business needs with technology solutions, shape functional designs, and guide clients through CRM, customer engagement, and field-force transformation programs.

In this role, you will:

Lead requirements gathering, business-process design, functional solutioning, and client workshops for Life Sciences CRM transformation and implementation engagements.
Advise Commercial stakeholders on CRM strategy and processes involving healthcare professional and healthcare organization engagement, field sales, account management, consent and preference management, and omnichannel engagement.
Translate complex business needs into clear functional requirements, user journeys, process designs, solution specifications, and implementation roadmaps.
Lead functional teams through design, configuration, build, testing, deployment, adoption, and post-implementation activities while maintaining alignment across business and technology stakeholders.
Support proposals, solution development, estimates, presentations, and client conversations that contribute to new business opportunities and expand Cognizant’s Life Sciences Consulting capabilities.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this position requires some travel and 2-3 days per week in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. These arrangements may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you must have to be considered

At least 14 years of consulting, CRM, digital transformation, or related professional experience, including significant experience delivering CRM programs for pharmaceutical or broader Life Sciences clients in the United States.
Strong knowledge of Life Sciences Commercial processes, CRM strategy, customer engagement, and field-force transformation.
Hands-on functional experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud, including requirements, process design, functional solutioning, testing, and deployment.
Experience leading client-facing workshops and engaging senior stakeholders while translating business needs into effective functional designs and implementation recommendations.
Demonstrated ability to lead functional workstreams and teams across the full implementation lifecycle, including design, build, testing, deployment, adoption, and stabilization.

These will help you succeed

Experience supporting consulting proposals, solution development, effort estimation, presentations, and business-development conversations.
Knowledge of HCP and HCO engagement, field sales, account management, consent and preference management, and omnichannel processes.
Strong executive communication, facilitation, storytelling, problem-solving, and stakeholder-management skills.
Experience working across global, distributed, and cross-functional business and technology teams.
Bachelor’s or master’s degree in business, technology, life sciences, or a related discipline.

Compensation

$165,000- $194,000, annually depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits