CRM Tech Director for Higher Ed Enrollment

University of South Carolina; Columbia (SC); On-site; USD 87,000 - 134,000; Full time

Benefits offered by this job

Health and Life Insurance

Retirement Programs

Paid Tuition

Dependent Scholarships

Annual Leave

Sick Leave

13 Paid Holidays

Paid Parental Leave

Professional Development Opportunities

Job summary

University of South Carolina seeks a Director of CRM Technology to lead the graduate school’s CRM strategy, governance, and integrations across Banner, DegreeWorks, and related systems. You will guide security, training, and process improvements for enrollment activities.

The role requires a bachelor’s degree and 3+ years in IT/business systems analysis within higher education, with strong communication and project leadership skills to advance student recruitment and retention goals.

Qualifications

• Requires a bachelor’s degree in a job related field and 3+ years of related experience.
• Experience with enrollment management CRMs, Banner Student, and Banner Document Management is preferred.
• Knowledge of higher education policies, processes, and systems supporting student-centered operations.

Responsibilities

• Oversee the functionality of the graduate school CRM, including training, documentation, development and maintenance.
• Lead planning, implementing, and monitoring CRM integrations with ERP tools and third-party vendors.
• Hire, train, and supervise staff for CRM software updates and access management.
• Manage user permissions, roles and security to ensure data integrity and compliance with admissions policies.
• Assist with commencement and other duties as assigned.

Skills

CRM systems

SQL

Leadership

Education

Bachelor's degree in a job related field

Tools

Banner

DegreeWorks

Datawarehouse

BDMS

Job description

University of South Carolina seeks a Director of CRM Technology to lead the graduate school’s CRM strategy, governance, and integrations across Banner, DegreeWorks, and related systems. You will guide security, training, and process improvements for enrollment activities.

The role requires a bachelor’s degree and 3+ years in IT/business systems analysis within higher education, with strong communication and project leadership skills to advance student recruitment and retention goals.