Director of CRM Technology

University of South Carolina; Columbia (SC); On-site; USD 87,000 - 134,000; Full time

Benefits offered by this job

Health and Life Insurance

Retirement Programs

Paid Tuition

Dependent Scholarships

Annual Leave

Sick Leave

13 Paid Holidays

Paid Parental Leave

Professional Development Opportunities

Job summary

University of South Carolina seeks a Director of CRM Technology to lead the graduate school’s CRM strategy, governance, and integrations across Banner, DegreeWorks, and related systems. You will guide security, training, and process improvements for enrollment activities.

The role requires a bachelor’s degree and 3+ years in IT/business systems analysis within higher education, with strong communication and project leadership skills to advance student recruitment and retention goals.

Qualifications

• Requires a bachelor’s degree in a job related field and 3+ years of related experience.
• Experience with enrollment management CRMs, Banner Student, and Banner Document Management is preferred.
• Knowledge of higher education policies, processes, and systems supporting student-centered operations.

Responsibilities

• Oversee the functionality of the graduate school CRM, including training, documentation, development and maintenance.
• Lead planning, implementing, and monitoring CRM integrations with ERP tools and third-party vendors.
• Hire, train, and supervise staff for CRM software updates and access management.
• Manage user permissions, roles and security to ensure data integrity and compliance with admissions policies.
• Assist with commencement and other duties as assigned.

Skills

CRM systems

SQL

Leadership

Education

Bachelor's degree in a job related field

Tools

Banner

DegreeWorks

Datawarehouse

BDMS

Job description

Director of CRM Technology

Posting Details

Logo | Posting Number | STA00838PO26

Job Family | Information Technology

Job Function | IT Business Systems Analysis

USC Market Title | IT Business Analysis Manager

Link to USC Market Title | https://uscjobs.sc.edu/titles/133273

Job Level | P3 - Professional

Business Title (Internal Title) | Director of CRM Technology

Campus | Columbia

Work County | Richland

College/Division | Division of Academic Affairs and Provost

Department | PROV Graduate School

State Pay Range | T07

USC Market Range | MRK - $86,515 $110,307 $134,098

Anticipated Hiring Range | Salary commensurate with qualifications

Location of Vacancy |

Part/Full Time | Full Time

Hours per Week | 37.5

Work Schedule | Standard working schedule: 8:30am – 5:00pm Must be willing to work a flexible schedule to meet the needs of the department.

Basis | 12 months

Job Search Category | Information Technology

About USC

About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement | The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary | This role provides leadership and guidance on the technological infrastructure and systems essential for leveraging CRM functionality to achieve the university’s graduate enrollment goals and support the integrations with other graduate admissions applications across campus as well as with Banner, USC’s student information system. The position oversees the role-based authorization, onboarding, and training of employees in their use of enterprise student systems including but not limited to Banner, DegreeWorks, Datawarehouse, and BDMS

Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials |

Preferred Qualifications | Experience with enrollment management CRMs (constituent relationship management system), Banner Student, Banner Document Management. Understanding of current issues and trends in Admissions and Enrollment Management. In-depth understanding of higher education organization, policies, processes, and systems supporting student-centered operations.

Knowledge/Skills/Abilities | Knowledge and skills with other CRM systems, and SQL, is highly desired. Knowledge and understanding of how technology can improve the office objectives in the areas of application processing, marketing, recruiting, relationship management and business processes. Able to evaluate, understand, and strategically apply technology in higher education or enrollment management setting. Possess skill in working with individuals at many levels and with different types of expertise to arrive at appropriate solutions, often involving compromise, including the ability to determine when to elevate issues beyond a project team and when to resolve them in a constructive manner. Must be able to work independently and with little direct supervision, but also collaboratively as a member of a team. Must possess and maintain a customer-friendly attitude. Must be able to prioritize multiple responsibilities and projects simultaneously, maintain a positive attitude while working under pressure, and think creatively and analytically. Must maintain confidentiality of data. Excellent verbal, written, and interpersonal communication skills required. Ability to collaborate with others.

Job Duties

• Job Duty | Oversee the functionality of the graduate school CRM including, but not limited to training, documentation, development and maintenance. Collaborate with stakeholders to develop and execute a comprehensive technology strategy for leveraging the graduate school CRM to improve recruitment and enrollment activities. Serve as main point of contact for the CRM vendor.
• Job Duty | Provide leadership and guidance on planning, implementing, and monitoring CRM integrations including but not limited to creation and testing of data bridges between the CRM and ERP system tools and third-party venders. Collaborate with both internal and external stakeholders to review data and application import and exports. Create and maintain documentation of all processes.
• Job Duty | Hire, train, and supervise a full-time staff member who supports the management of CRM software updates; daily technical support/troubleshooting as well as manage role-based enterprise SIS access, onboarding, training, and business process support.
• Job Duty | Provide leadership and guidance on user permissions, user groups and roles. Develops and implements role-based access authorization, onboarding, and training for new and continuing users. Create appropriate security measures for CRM to maintain data integrity. Ensures CRM compliance with admissions policies and regulations, including but not limited to data security and privacy requirements.
• Job Duty | Assist with commencement and other duties as assigned.

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive | No

Hazardous weather category | Non-Essential

Posting Detail Information

Number of Vacancies | 1

Desired Start Date |

Job Open Date | 11/10/2026

Job Close Date | 11/30/2026

Open Until Filled | No

Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by November 30, 2026. The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities

Quicklink for Posting | https://uscjobs.sc.edu/postings/215908

EEO Statement | The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.

Supplemental Questions

1. * Do you have at least a Bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
   • Yes
   • No

Applicant Documents

• Cover Letter
• Resume
• List of References and Contact Information