CRM & Enrollment Analytics Lead

Decatur-Morgan County Chamber of Commerce

Athens (AL)

On-site

USD 51,000 - 76,000

Full time

4 days ago

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Job summary

Athens State University is seeking an Education Enrollment Systems Administrator to provide strategic leadership for the enrollment technology ecosystem, including CRM platforms and related systems. You will manage configuration, data quality, reporting, and cross-departmental workflow improvements to drive enrollment growth and operational efficiency.

You will develop dashboards, train end users, and collaborate with Admissions, Financial Aid, and other departments to optimize CRM usage and

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field required.
Minimum two years of technical or systems support experience.
Experience with data analysis, system administration, reporting, and CRM management.
Broad knowledge of higher education Admissions, Financial Aid, and Enrollment processes.

Responsibilities

Compile and document data for applicant and enrollment reporting and trends analysis.
Develop dashboards and analytics for registration, admissions, and executive reporting.
Train CRM end users and develop training materials and documentation.
Map and refine enrollment workflows to improve efficiency and user experience.
Support Admissions functions during peak periods and maintain stakeholder communications.