CRM Transformation Director: Ops Strategy & Performance

Webilent Technology, Inc.; Atlanta (GA); Hybrid; USD 248,000 - 331,000; Full time

Job summary

Webilent Technology, Inc. seeks a Director of Operations Strategy & Performance to lead CRM transformation initiatives and align cross-functional operations across Sales, Service, Billing, and Operations Support in a hybrid Atlanta setting.

The role reports to the SVP of Operations Delivery and focuses on governance, roadmaps, and benefits realization from Dynamics 365 CRM implementation. Strong leadership in regulated industries is required.

Qualifications

• Experience leading CRM transformations in regulated industries.
• Strong background in operations strategy and process optimization.
• Ability to influence senior executives and drive adoption across functions.

Responsibilities

• Lead business workstream for major CRM transformation across Ops, Sales, Service, Billing.
• Consolidate business requirements and align stakeholders to drive decisions.
• Define CRM operating-model, workflows, and customer journeys across functions.
• Coordinate readiness, change management, and user adoption to realize benefits.
• Develop executive dashboards and insights for strategic decisions.

Skills

CRM transformation

Operations strategy

Change management

Stakeholder management

Executive communication

Job description

Webilent Technology, Inc. seeks a Director of Operations Strategy & Performance to lead CRM transformation initiatives and align cross-functional operations across Sales, Service, Billing, and Operations Support in a hybrid Atlanta setting.

The role reports to the SVP of Operations Delivery and focuses on governance, roadmaps, and benefits realization from Dynamics 365 CRM implementation. Strong leadership in regulated industries is required.