CRM Solutions Architect - Salesforce & Data Platform Hybrid

Rapid Visual Solutions; South Hadley (MA); Hybrid; USD 104.000 - 122.000; Vollzeit

Zusammenfassung

Mount Holyoke College is seeking a CRM Solutions Architect to lead the ongoing Salesforce-based transformation for the Division of College Relations, post-go-live. You will shape scalable solutions for alumni, donors, and staff, aligning technology with fundraising and engagement objectives.

Reporting to the Director of College Relations Data Services, you will guide data stabilization, process refinement, and end-user adoption across a Salesforce ecosystem including Kindsight, Ascend, and

Qualifikationen

• Strong experience administering Salesforce managed packages, including configuration, upgrades, and ongoing support.
• Extensive experience utilizing Salesforce declarative solutions; required experience gathering business requirements, requirements analysis, business analysis, and SDLC.
• Strong understanding of advancement business use cases.
• Ability to collaborate and influence project stakeholders and developers, and lead cross-functional teams; ability to build relationships across the organization.

Aufgaben

• Partner with business units to gather requirements, analyze processes, and design scalable Salesforce solutions.
• Translate goals into technical specs and decide when to use Salesforce configuration, Apex, or third-party apps.
• Develop process maps, user stories, testing strategies, and acceptance criteria.
• Design and implement Salesforce Flows and automations to improve efficiency and data quality.
• Oversee data quality, imports, mapping, analysis, and ongoing maintenance.
• Manage Salesforce/ascend users, licenses, permissions, and security with LITS.

Kenntnisse

Salesforce Admin

Managed Packages

Requirements Analysis

Cross-functional Collaboration

Stakeholder Influence

Ausbildung

Bachelor’s Degree

Salesforce Admin Certification

7+ Years Salesforce Experience

Tools

Apex

Lightning Web Components

KindSight Connect

Blackthorn

GiveCampus

Workday

Slate

Jobbeschreibung

Mount Holyoke College is seeking a CRM Solutions Architect to lead the ongoing Salesforce-based transformation for the Division of College Relations, post-go-live. You will shape scalable solutions for alumni, donors, and staff, aligning technology with fundraising and engagement objectives.

Reporting to the Director of College Relations Data Services, you will guide data stabilization, process refinement, and end-user adoption across a Salesforce ecosystem including Kindsight, Ascend, and