Hybrid Salesforce Administrator for Student Lifecycle CRM

Excelsior College; City of Albany (NY); Hybrid; USD 85,000 - 95,000; Full time

Job summary

Excelsior University seeks a Salesforce Administrator to optimize CRM performance, support users, faculty management and drive data-informed engagement across the student lifecycle from prospect to enrolled student.

The Salesforce Administrator is a key member of the technology and operations team, partnering with staff to design, implement, and enhance relationship management initiatives across the student lifecycle, including recruitment, enrollment, persistence and faculty management.

Qualifications

• Bachelor’s degree in IT or related fields.
• CRM systems administration experience preferred (Salesforce).
• Salesforce Administrator certification preferred.
• 3–5 years of Salesforce experience strongly preferred.
• Apex knowledge a plus.

Responsibilities

• Provide high-quality end user support to Salesforce users.
• Create and manage custom objects, fields, formulas, reports and dashboards.
• Develop and maintain validation rules and custom workflows.
• Determine and document business user requirements.
• Develop and implement enhancements to the CRM system as required.
• Manage access rights and ensure data integrity; troubleshoot issues.

Skills

End user support

CRM administration

Apex knowledge

Communication

Education

Bachelor's degree

Salesforce Administrator certification

Tools

Salesforce

Apex

Job description

Excelsior University seeks a Salesforce Administrator to optimize CRM performance, support users, faculty management and drive data-informed engagement across the student lifecycle from prospect to enrolled student.

The Salesforce Administrator is a key member of the technology and operations team, partnering with staff to design, implement, and enhance relationship management initiatives across the student lifecycle, including recruitment, enrollment, persistence and faculty management.