CRM Solutions Architect

Trustees of Mount Holyoke College; United States; Hybrid; USD 104,000 - 122,000; Full time

Job summary

Trustees of Mount Holyoke College is seeking a CRM Solutions Architect to lead Salesforce-based fundraising and engagement initiatives. After a go-live in 2026, the role focuses on data stabilization, process refinement, reporting, and user adoption across alums, donors, and staff.

You will partner with business units, oversee data quality, manage integrations with Workday and Slate, and mentor a CRM team. A Bachelor’s degree and Salesforce certifications are preferred; hybrid work arrangement

Qualifications

• Strong experience administering Salesforce managed packages, including configuration, upgrades, and ongoing support.
• Experience gathering business requirements, requirements analysis, business analysis, and SDLC lifecycle.
• Ability to collaborate and influence project stakeholders and developers, and work in cross-functional teams.

Responsibilities

• Translate business goals into technical specifications; determine when to use Salesforce configuration vs Apex/custom development.
• Design and implement Salesforce Flows and automations to improve data quality and efficiency.
• Oversee data quality, imports, mapping, analysis, and ongoing maintenance; manage ascend integrations with Kindsight Connect, Blackthorn, GiveCampus, Workday, and Slate.

Skills

Salesforce administration

Requirements gathering

SDLC

Cross-functional collaboration

Apex/LWC knowledge

Education

Bachelor’s degree or equivalent

Salesforce certifications

Tools

Salesforce

KindSight ascend

Blackthorn

GiveCampus

Workday

Slate

Job description

Job no: R-0000003523 Position Title: CRM Solutions Architect

Faculty or Staff: Staff

Full Time or Part Time: Full time

In-Person, Hybrid, or Remote: Hybrid

Minimum Starting Rate of Pay: $103,517.00 Rate of pay commensurate with experience

Start Date: 11/02/2026

Reporting to the Director of College Relations Data Services, the CRM Solutions Architect will play a key role in enhancing the constituent experience, for alums, donors, and staff, among others. Following a Salesforce go-live in April 2026, the project team is focused on the next phase of implementation, including data stabilization, process refinement, reporting, and user adoption. The successful CRM Solutions Architect will provide strategic and technical leadership through the continued development of a scalable technology environment, leveraging the power and flexibility of the Salesforce ecosystem (including managed package CRM Kindsight ascend) and knowledge of the institution’s business strategy, to develop and implement solutions that support the Division of College Relations in meeting its fundraising and engagement objectives, furthering the College’s mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Solutions Architecture Partner with business units to gather requirements, analyze processes, and design effective, scalable solutions. Translate business goals into technical specifications and determine when to use Salesforce configuration, Apex/custom development, or third-party applications. Develop process maps, user stories, testing strategies, and acceptance criteria. Design and implement Salesforce Flows and other automations to improve efficiency, data quality, and approvals. Oversee data quality, imports, mapping, analysis, and ongoing maintenance. Manage Salesforce/ascend users, licenses, permissions, and security in partnership with LITS.
• Platform Architecture & Governance Serve as a technical advisor to leadership and project teams, promoting Salesforce best practices, scalability, sustainability, and technical debt management. Develop custom objects and metadata and co-design Apex and Lightning Web Component (LWC) solutions with LITS. Lead architecture and code reviews and assess technical risks. Serve as technical lead for Kindsight Connect (alum portal), including architecture, configuration, and managed package governance. Manage ascend integrations with Kindsight Connect, Blackthorn, GiveCampus, and enterprise systems such as Workday and Slate. Coordinate system and application upgrades with LITS and College Relations Data Services.
• Documentation & Training Lead end-user onboarding and training to build Salesforce expertise and self-sufficiency. Promote best practices for system configuration, reporting, data views, and end-user processes.
• Team Management Supervise one technology and data professional responsible for documentation, training, and selected CRM administration functions.

SKILLS/ KNOWLEDGE/ EDUCATION/ CERTIFICATIONS

• 1. Required Strong experience administering Salesforce managed packages, including configuration, upgrades, and ongoing support Extensive experience utilizing Salesforce declarative solutions required Experience in gathering business requirements, requirements analysis, business analysis, and systems development life-cycle Strong understanding of advancement business use cases Ability to collaborate and influence project stakeholders and developers, and work in or lead cross-functional teams; ability to build relationships with people in various levels and areas of the organization (e.g. LITS colleagues, fundraisers, senior leadership)
• 2. Preferred Understanding of Apex programming language and Lightning Web Components (LWC) strongly preferred Experience with Kindsight products, Blackthorn, and GiveCampus applications preferred Experience with Agile methodology preferred Salesforce Platform Administrator II and Salesforce Platform App Builder Certifications preferred

Education and Experience Requirements

• Education and Experience Requirements: Bachelor’s degree or equivalent work experience in a related field 7 years experience working in Salesforce architecture and implementation Salesforce Platform Administrator Certification required

Hiring Range: $103,517-$121,866

Full Job Description Background Checks: Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Mount Holyoke College is an Equal Opportunity Employer (EOE) Mount Holyoke College, the leading gender-diverse women’s college, is dedicated to providing equal employment opportunities for all individuals regardless of their race, color, religion, sex, national origin, age, disability, or any other legally protected status.

We are a diverse community of staff, faculty, and students, united in our mission to offer an intellectually adventurous education in the liberal arts through academic programs that are renowned internationally for their cross-disciplinary excellence, experiential approach, and commitment to diversity. Mount Holyoke College is a welcoming and inclusive environment that values and respects individuals of all backgrounds. As an EOE, we encourage members of historically underrepresented groups or nontraditional backgrounds to apply for open positions at our institution. The College has a long-standing tradition of providing women and other historically underrepresented groups with access to an innovative educational experience that prepares students for purposeful leadership by integrating hands‑on opportunities into the curriculum. We firmly believe that diversity enriches our community and enhances our ability to prepare students for success in an increasingly globalized world. We are dedicated to providing equal opportunities for all qualified applicants and to building an exemplary workforce that reflects the diversity of our student body and the communities we serve. Our ultimate goal is to produce graduates who are capable of engaging thoughtfully, effectively, and boldly with the world.