Customer Service Representative 45K

PARALLEL EMPLOYMENT GROUP; United States; Hybrid; USD 25,000 - 35,000; Full time

Job summary

PARALLEL EMPLOYMENT GROUP is seeking a Customer Success Representative in Sturtevant, WI, with a hybrid in-office schedule (3 days per week). The role focuses on order entry, quoting, and handling customer complaints via phone and email using our CRM system.

We value 3 years of customer service experience and an Associate’s degree or higher. Proficiency in Microsoft Office is required, and ERP experience is a plus.

Qualifications

• 3 years of experience in Customer Service, preferably in a manufacturing environment.
• Associate’s degree or higher preferred.
• Proficiency in Microsoft Office; ERP experience a plus.

Responsibilities

• Process and expedite orders for all accounts in one or more of North America's regions.
• Maintain customer information within company databases.
• Answer and log incoming telephone calls in CRM system.
• Participate in daily MBU team meeting.
• Embrace company processes and improvements to ensure globally aligned experience for customers.
• Process tool and spare parts and orders, including product receipt, quoting, and return.
• Track shipments and work with external carrier partners as needed to resolve issues.
• Partner with finance department to research and resolve customer inquiries.
• Make collection calls to customers monthly as needed. Partner with sales and finance to resolve issues.
• Support with month end processes as needed.
• Own Key Accounts as identified to enhance customer experience.

Skills

Customer service

Time management

Organizational skills

Critical thinking

Education

Associate degree or higher

Tools

Microsoft Office

ERP system experience

Job description

The Customer Success Representative role provides the best possible customer satisfaction to the organization’s customers both internal and external, by using critical thinking, time management and organizational skills. This position is mainly responsible for handling order entry, quoting, and customer complaints received via phone and email, managed in our CRM system.

1st shift: 8:00 -5:00 pm

Salary: $21.63 (45K)

Job Type: Temp-to-hire

Job Location: Sturtevant, WI. Hybrid in-office schedule (in the office 3 days per week)

Duties and Key Responsibilities

• Process and expedite orders for all accounts in one or more of North America's regions
• Maintain customer information within company databases
• Answer and log incoming telephone calls in CRM system
• Participate in daily MBU team meeting
• Embrace company processes and improvements to ensure globally aligned experience for customers.
• Process tool and spare parts and orders, including product receipt, quoting, and return
• Track shipments and work with external carrier partners as needed to resolve issues
• Partner with finance department to research and resolve customer inquiries
• Make collection calls to customers monthly as needed. Partner with sales and finance to resolve issues
• Support with month end processes as needed
• Own Key Accounts as identified to enhance customer experience

Requirements

Experience

• 3 years of experience in Customer Service, preferably in a manufacturing environment
• Associate’s degree or higher preferred

Technical skills

• Intermediate to advanced proficiency in Microsoft Office
• Experience with an ERP system is a plus

Benefits

We are an equal opportunity employer