Customer Relations Pro – Flexible Hours & Growth

The AmeriLux Family of Companies; Green Bay (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare plan

Dental insurance

Vision insurance

401(k) match

Paid time off

Flex spending account

Job summary

The AmeriLux Family of Companies is seeking a Customer Relations Specialist to be the vital link between customers and internal teams, ensuring exceptional service and seamless communication. This full-time/part-time role offers flexible hours with evening shifts in Green Bay, Wisconsin.

You will handle customer inquiries, coordinate order processing, maintain detailed records, and support data management in the CRM system. A team-focused, problem-solving attitude is essential for success.

Qualifications

• Experience in customer-facing roles and ability to resolve issues promptly.
• Strong verbal and written communication with a customer-focused mindset.
• Proficiency with CRM software for data entry and tracking.

Responsibilities

• Serve as main contact for customer communications and resolve inquiries.
• Coordinate with internal departments to process and fulfill orders.
• Maintain accurate records of customer interactions and transactions.
• Update and manage customer data in the CRM system.
• Collaborate with team to deliver high-quality service.
• Assist AmeriLux drivers and escalate issues as needed.
• Build strong customer relationships with excellent interpersonal skills.
• Handle multiple tasks in a fast-paced environment.

Skills

Customer service

Communication

CRM software

Multitasking

Teamwork

Tools

CRM system

Job description

The AmeriLux Family of Companies is seeking a Customer Relations Specialist to be the vital link between customers and internal teams, ensuring exceptional service and seamless communication. This full-time/part-time role offers flexible hours with evening shifts in Green Bay, Wisconsin.

You will handle customer inquiries, coordinate order processing, maintain detailed records, and support data management in the CRM system. A team-focused, problem-solving attitude is essential for success.