CRM Program Lead — Salesforce & Projects

Florida International University; Miami (FL); On-site; USD 75,000 - 80,000; Full time

Job summary

Florida International University in Miami seeks a seasoned CRM/Project Manager to lead Salesforce initiatives, supervise System Administrators and student staff, and ensure projects are delivered on time and within scope in a dynamic university environment.

You will plan, track, and report on CRM projects, coordinate quarterly Salesforce release reviews, gather requirements, work with leadership, and drive improvements.

Qualifications

• Bachelor's degree in related field with four years of related managerial experience.
• Salesforce Certified System Administrator required.
• Experience in a university setting preferred.
• Ability to manage multiple projects with competing deadlines.
• Strong analytical and documentation skills.

Responsibilities

• Lead Salesforce CRM initiatives and supervise System Administrators and Student Assistants.
• Plan, track, and report CRM projects; manage scope, schedule, cost, and risks.
• Coordinate quarterly Salesforce release reviews with stakeholders.
• Provide operational support and maintain project benchmarks.
• Escalate CRM service issues and collaborate with leadership.

Skills

Project management

Leadership

CRM systems

Salesforce

Stakeholder communication

Education

Bachelor's degree

Tools

Salesforce

Job description

Florida International University in Miami seeks a seasoned CRM/Project Manager to lead Salesforce initiatives, supervise System Administrators and student staff, and ensure projects are delivered on time and within scope in a dynamic university environment.

You will plan, track, and report on CRM projects, coordinate quarterly Salesforce release reviews, gather requirements, work with leadership, and drive improvements.