Salesforce CRM Program Director

Usmd; Adelphi (MD); On-site; USD 165,000 - 195,000; Full time

Benefits offered by this job

Paid Leave

Health Benefits

Retirement Plans

Life Insurance

Tuition Benefits

Training & Development

Job summary

The University System of Maryland Advancement Consortium seeks a CRM Project Director to lead the Salesforce implementation across eleven institutions, overseeing project execution, governance, and partner management to deliver a unified fundraising and advancement platform.

The role emphasizes cross-institutional collaboration, stakeholder engagement, data governance, and change management to meet consortium-wide and institutional needs.

Qualifications

• Bachelor’s degree is required.
• Seven (7) years of progressively responsible project and/or program management experience, including leadership of at least one enterprise CRM or major system implementation.
• Experience leading multi-stakeholder programs and building consensus across organizational or institutional boundaries.
• Experience with change management, stakeholder engagement, and executive communication.

Responsibilities

• Directs day-to-day execution of the Salesforce CRM implementation across eleven participating institutions, ensuring alignment with scope, timelines, budget and quality expectations.
• Maintains the integrated project plan, implementation roadmap, and communications strategy according to governance standards.
• Monitors project health, risks, issues, and resources; prepares status and budget reports for executive leadership.
• Leads decision-making to maintain momentum and address delivery risks; escalates strategic issues as needed.
• Oversees vendor performance, contracts, and collaboration with partners to meet requirements.
• Coordinates cross-institutional collaboration to support adoption and governance of the unified platform.

Skills

Project management

Stakeholder engagement

Change management

Communication

Leadership

Education

Bachelor's degree

Tools

Salesforce

Job description

The University System of Maryland Advancement Consortium seeks a CRM Project Director to lead the Salesforce implementation across eleven institutions, overseeing project execution, governance, and partner management to deliver a unified fundraising and advancement platform.

The role emphasizes cross-institutional collaboration, stakeholder engagement, data governance, and change management to meet consortium-wide and institutional needs.