IT Assistant Director CRM (Enrollment Services)

Florida International University; Miami (FL); On-site; USD 75,000 - 80,000; Full time

Job summary

Florida International University in Miami seeks a seasoned CRM/Project Manager to lead Salesforce initiatives, supervise System Administrators and student staff, and ensure projects are delivered on time and within scope in a dynamic university environment.

You will plan, track, and report on CRM projects, coordinate quarterly Salesforce release reviews, gather requirements, work with leadership, and drive improvements.

Qualifications

• Bachelor's degree in related field with four years of related managerial experience.
• Salesforce Certified System Administrator required.
• Experience in a university setting preferred.
• Ability to manage multiple projects with competing deadlines.
• Strong analytical and documentation skills.

Responsibilities

• Lead Salesforce CRM initiatives and supervise System Administrators and Student Assistants.
• Plan, track, and report CRM projects; manage scope, schedule, cost, and risks.
• Coordinate quarterly Salesforce release reviews with stakeholders.
• Provide operational support and maintain project benchmarks.
• Escalate CRM service issues and collaborate with leadership.

Skills

Project management

Leadership

CRM systems

Salesforce

Stakeholder communication

Education

Bachelor's degree

Tools

Salesforce

Job description

Location

Modesto A. Maidique Campus

Full/Part Time

Full-Time

Regular/Temporary

Regular

Job Summary

Oversees and leads System Administrators and technical staff responsible for Salesforce CRM initiatives, ensuring projects are executed on time and within scope. Manages the planning, execution, and tracking of CRM projects, develops project plans and deliverables, and communicates status, risks, and outcomes to leadership. Works closely with the team to meet project deadlines and ensure accountability. Leads quarterly Salesforce release review meetings with System Administrators and Developers and recommends enhancements to leadership. Maintains project benchmarks, identifies new initiatives aligned with Higher Education trends, collaborates with peer institutions on best practices, and provides operational support to leadership.

• Works with leadership and all staff in ensuring that all salesforce projects are tracked, monitored, and implemented in a timely manner.
• Provides leadership, management, and direction with strategic planning and long-term planning for the CRM and Enrollment Services Department Salesforce system and associated resources.
• Reviews quarterly Salesforce release notes and provides updates/suggestions for enhancements to existing features.
• Takes the lead in organizing new projects that are requested and assigns them to staff based existing workload. Determines project scope, schedule, cost, quality, risks.
• Assists with solution designs and delivery.
• Works with customers and functional areas to gather requirements and develops project plans.
• Establishes departmental goals with the leadership.
• Updates monthly benchmark reports on projects including statuses & completion times. Also provides analysis on existing goals and productivity.
• Serves as back up to leadership in meetings and other events.
• Works with Leadership to establish productivity goals for the department.
• Maintains a flexible and proactive work environment to facilitate a quick response to changing project requirements and objectives and innovate ways to meet mission goals successfully.
• Serves as an additional escalation point for CRM services support issues should leadership not be available.
• Initiates new projects based on existing institutional needs.
• Supervises Salesforce System Administrators and Student Assistants.
• Performs essential duties in any emergencies, such as hurricanes, storms, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during a university emergency closing, with appropriate notification from a department administrator.

Minimum Qualifications

Bachelor's degree in related discipline with four (4) years of experience in related field including managerial experience.

Departmental Requirements

Salesforce Certified System Administrator is required.

Desired Qualifications

• Experience working in a university setting.
• Experience working with Salesforce and related products.
• Ability to manage multiple projects, activities, and tasks simultaneously, with competing deadlines.
• Excellent analytical and problem solving skills.
• Experience with documenting new and existing processes.

Job Category

Administrative

Advertised Salary

$75,000 - $80,000

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM

Pre-Employment Requirements

Expanded Background Check

Other Information

Ability to work flexible hours as needed. Ability to work occasional evenings, weekends and at locations outside of the University.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/. To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Aff… All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.