CRM Orchestration & Field Engagement Lead

Scorpion Therapeutics; Princeton (NJ); On-site; USD 270,000 - 327,000; Full time

Benefits offered by this job

Health coverage

401(k)

Job summary

The Executive Director CRM enablement at Bristol Myers Squibb shapes the CRM/MA roadmap to deliver compliant, personalized engagement across Oncology, Cardiovascular, and Neurology from Princeton, NJ. This leadership role drives platform strategy, governance, data quality, and cross-functional collaboration with Brand, Sales, Medical, and IT to optimize omnichannel performance and business impact.

You’ll also lead a global vendor ecosystem, manage budgets, and mentor a high-performing team to

Qualifications

• 15+ years pharma/biotech/life sciences experience with commercialization ops.
• 10+ years leading cross-functional programs/teams.
• Bachelor’s degree; MBA/MS preferred.

Responsibilities

• Define CRM/Marketing Automation/Omnichannel vision, strategy, and roadmap.
• Align platform strategy to commercialization priorities and omnichannel roadmap.
• Lead platform configuration, capability build, and governance.
• Manage data structures, tagging/taxonomy/segmentation, consent, and data quality.
• Integrate CRM/MA with omnichannel orchestration and analytics; enable next-best-engagement logic.
• Drive adoption/training/change management with materials and forums.
• Ensure compliance/privacy/quality controls and audit trails.
• Lead and develop the team; manage vendors/budget; track SLAs and KPIs.

Skills

CRM & MA

Product ownership

Customer data modeling

Cross-functional influence

Education

Bachelor’s degree

MBA/MS preferred

Tools

Veeva

Salesforce

Marketing Cloud

Job description

The Executive Director CRM enablement at Bristol Myers Squibb shapes the CRM/MA roadmap to deliver compliant, personalized engagement across Oncology, Cardiovascular, and Neurology from Princeton, NJ. This leadership role drives platform strategy, governance, data quality, and cross-functional collaboration with Brand, Sales, Medical, and IT to optimize omnichannel performance and business impact.

You’ll also lead a global vendor ecosystem, manage budgets, and mentor a high-performing team to