Executive Director, Field Engagement & Orchestration

Scorpion Therapeutics; Princeton (NJ); On-site; USD 270,000 - 327,000; Full time

Benefits offered by this job

Health coverage

401(k)

Job summary

The Executive Director CRM enablement at Bristol Myers Squibb shapes the CRM/MA roadmap to deliver compliant, personalized engagement across Oncology, Cardiovascular, and Neurology from Princeton, NJ. This leadership role drives platform strategy, governance, data quality, and cross-functional collaboration with Brand, Sales, Medical, and IT to optimize omnichannel performance and business impact.

You’ll also lead a global vendor ecosystem, manage budgets, and mentor a high-performing team to

Qualifications

• 15+ years pharma/biotech/life sciences experience with commercialization ops.
• 10+ years leading cross-functional programs/teams.
• Bachelor’s degree; MBA/MS preferred.

Responsibilities

• Define CRM/Marketing Automation/Omnichannel vision, strategy, and roadmap.
• Align platform strategy to commercialization priorities and omnichannel roadmap.
• Lead platform configuration, capability build, and governance.
• Manage data structures, tagging/taxonomy/segmentation, consent, and data quality.
• Integrate CRM/MA with omnichannel orchestration and analytics; enable next-best-engagement logic.
• Drive adoption/training/change management with materials and forums.
• Ensure compliance/privacy/quality controls and audit trails.
• Lead and develop the team; manage vendors/budget; track SLAs and KPIs.

Skills

CRM & MA

Product ownership

Customer data modeling

Cross-functional influence

Education

Bachelor’s degree

MBA/MS preferred

Tools

Veeva

Salesforce

Marketing Cloud

Job description

Summary

The Executive Director owns Bristol Myers Squibb’s CRM enablement capabilities, defining and executing the CRM product roadmap to deliver coordinated, compliant, personalized engagement across Oncology, Cardiovascular, and Neurology.

Responsibilities

• Define CRM/Marketing Automation/Omnichannel orchestration product vision, strategy, and roadmap.
• Align platform strategy to commercialization priorities, therapeutic area launch plans, and omnichannel roadmap.
• Lead platform configuration, capability build, and optimization (templates, reusable assets, integrations, testing/deployment governance).
• Manage data structures, tagging/taxonomy/segmentation logic, consent/preferences, identifier usage, and data quality.
• Integrate CRM/MA with omnichannel orchestration and analytics; enable next-best-engagement/agentic logic; support closed-loop measurement.
• Drive adoption/training/change management via plans, materials, forums/office hours, and embedding usage into standard ways of working.
• Ensure compliance/privacy/quality: SOPs, documentation, access controls/audit trails, and issue management (deliverability, data errors, defects).
• Lead and develop the team; manage vendors/partners/budget; track SLAs and KPIs; quantify business impact and continuously refine roadmap.

Qualifications (required/preferred)

• 15+ years pharma/biotech/life sciences; strong commercialization operations/field/digital transformation or omnichannel analysis.
• 10+ years leading cross-functional programs/teams.
• Bachelor’s required; MBA/MS preferred.
• Proven leadership developing CRM platforms (e.g., Veeva, Salesforce) and integrations with marketing automation.
• Advanced business analysis and crisp requirements documentation.
• Experience with offshore analytics/engineering teams.
• Direct field experience strongly preferred (DBM experience preferred).

Skills / Competencies

• CRM & Marketing Automation (Veeva, Salesforce, Marketing Cloud; omnichannel campaign design).
• Product ownership/roadmapping and trade-off decisions.
• Customer data modeling, segmentation, personalization.
• Cross-functional influence with Brand/Sales/Medical/Market Access/Insights/Tech/Compliance.

Compensation / Benefits (if applicable)

• $269,790–$326,922 base pay range; additional incentives/stock may apply (eligibility-based).
• Health coverage, wellbeing support, 401(k), disability/life insurance, and paid time off (per eligibility).