CRM & Lifecycle Marketing Lead

LHH; Chicago (IL); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k plan

PTO

Bonus opportunity

Job summary

LHH is seeking a CRM & Lifecycle Marketing Lead to own the CRM strategy and campaign orchestration for a multi-brand consumer retail organization. This hands-on leadership role oversees a centralized campaign operations team and high-volume communications across email, SMS, push, and other channels.

Remote position with potential hybrid options in Nashville, Dallas, or Salt Lake City; 5+ years in CRM or lifecycle marketing in a retail/e-commerce setting preferred.

Qualifications

• 5+ years of CRM, email, or lifecycle marketing experience in a multi-brand retail or e-commerce sector.
• Experience leading people, projects, or campaign operations.
• Strong hands-on experience with Salesforce Marketing Cloud or a comparable platform.
• Working knowledge of SQL, AMPscript, HTML, and CSS.
• Strong understanding of audience segmentation, automation, testing, and reporting.

Responsibilities

• Own campaign calendars, contact strategy, and promotional cadence.
• Lead audience segmentation, suppression rules, and contact-frequency governance.
• Manage lifecycle and triggered customer journeys.
• Guide campaign production, prioritization, capacity planning, and deployment.
• Establish QA standards for rendering, tracking, personalization, dynamic content, and suppressions.
• Partner with creative, e-commerce, merchandising, data, and marketing teams.
• Analyze CRM performance and recommend optimization opportunities.
• Coach and develop campaign management professionals.

Skills

CRM strategy

Lifecycle marketing

Team leadership

Multi-brand retail

Campaign analytics

Tools

Salesforce Marketing Cloud

SQL

AMPscript

HTML

CSS

Job description

LHH is recruiting for a full-time CRM & Lifecycle Marketing Lead to join a growing multi-brand consumer retail organization. This is a hands-on leadership opportunity for someone who can own CRM strategy and campaign execution while guiding a centralized campaign operations team. You’ll oversee high-volume customer communications across email, SMS, push, and other direct marketing channels.

Location: Remote

**If candidates are in Nashville, Dallas, or Salt Lake City - Hybrid

Benefits offerings for full-time employment include collaborative work environment, medical, dental, and more, 401k plan, PTO, bonus opportunity, and other perks.

What you’ll do

• Own campaign calendars, contact strategy, and promotional cadence
• Lead audience segmentation, suppression rules, and contact-frequency governance
• Manage lifecycle and triggered customer journeys
• Guide campaign production, prioritization, capacity planning, and deployment
• Establish QA standards for rendering, tracking, personalization, dynamic content, and suppressions
• Partner with creative, e-commerce, merchandising, data, and marketing teams
• Analyze CRM performance and recommend optimization opportunities
• Coach and develop campaign management professionals

What we’re looking for

• 5+ years of CRM, email, or lifecycle marketing experience in a multi-brand retail or e-commerce industry sector.
• Experience leading people, projects, or campaign operations
• Strong hands-on experience with Salesforce Marketing Cloud or a comparable platform
• Working knowledge of SQL, AMPscript, HTML, and CSS
• Strong understanding of audience segmentation, automation, testing, and reporting

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance