CRM Implementation Lead - Salesforce/HubSpot (Remote)

Zoom; Austin (TX); Hybrid; USD 89,000 - 177,000; Full time

Job summary

Zoom in Austin is seeking an Implementation Specialist who will drive onboarding for growth and commercial customers, leading configuration workshops and architecture discovery to connect CRM setups to sales and marketing workflows.

You will manage multiple concurrent implementations, collaborate with sales and customer success, and help expand playbooks while ensuring customers become self-sufficient after go-live with hands-on experience in Salesforce and HubSpot.

Qualifications

• 2–4 years in SaaS implementation, customer success or related technical role.
• Hands-on knowledge of CRM infrastructure including Salesforce or HubSpot.
• Familiarity with B2B GTM tools and data workflows.
• Experience with cross-functional collaboration in sales, marketing or RevOps.

Responsibilities

• Lead 15+ concurrent implementations for growth and commercial customers from kickoff to launch.
• Conduct architecture discovery sessions mapping CRM structures and data sources.
• Configure core integrations including CRM connectors, data warehouses, segments and activation workflows.
• Drive milestones across kickoff, workshops and enablement training.
• Guide integration across GTM ecosystem including sales engagement and marketing automation.
• Track progress, manage risk, and coordinate with CS Engineering when needed.
• Partner with Customer Success for smooth handoffs at close of implementation.
• Identify patterns and contribute improvements to playbooks and delivery systems.

Skills

CRM systems

Salesforce

HubSpot

Onboarding

Communication

Tools

Salesforce

HubSpot

Snowflake

S3

Job description

Zoom in Austin is seeking an Implementation Specialist who will drive onboarding for growth and commercial customers, leading configuration workshops and architecture discovery to connect CRM setups to sales and marketing workflows.

You will manage multiple concurrent implementations, collaborate with sales and customer success, and help expand playbooks while ensuring customers become self-sufficient after go-live with hands-on experience in Salesforce and HubSpot.