CRM Implementation Lead for Growth Onboarding

Zoom; Carson City (NV); Hybrid; USD 89,000 - 177,000; Full time

Job summary

Zoom is seeking an Implementation professional to drive time-to-value for growth and commercial customers, guiding onboarding from kickoff to launch. You will run configuration workshops, map CRM structures, and align data flows with sales and marketing workflows.

You will configure Salesforce/HubSpot integrations, data warehouse connections, and activation workflows while managing milestones and coordinating with CS Engineering to ensure successful deliveries.

Qualifications

• 2 to 4 years of experience in SaaS implementation, customer success, onboarding, or a similar customer-facing technical role.
• Hands-on knowledge of CRM infrastructure including Salesforce and/or HubSpot.
• Familiarity with the B2B GTM ecosystem and how implementation platforms complement sales engagement tools, marketing automation, conversational intelligence, and data warehouses in a modern revenue stack.
• Experience working within or alongside B2B sales, marketing, or revenue operations teams, with an understanding of common personas (AE, SDR, RevOps, Marketing Ops) and their data dependencies.
• Strong facilitation and communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences.
• Excellent organization and time management across multiple concurrent customer engagements, with comfort navigating ambiguity and a proactive bias toward moving work forward.
• Baseline technical curiosity and active use of AI tools to improve the quality and speed of customer-facing deliverables.

Responsibilities

• Lead 15 or more concurrent implementations for growth and commercial customers, guiding each through programmatic onboarding frameworks from kickoff through launch
• Conduct architecture discovery sessions to map CRM structures, data sources, and GTM tooling, ensuring configuration aligns precisely with each customer's sales and marketing workflows
• Configure core technical integrations including CRM connectors (Salesforce, HubSpot), data warehouse connections (Snowflake, S3), segments, scoring models, and activation workflows
• Drive customer milestones across kickoff sessions, configuration workshops, and enablement training on both platform mechanics and strategic value
• Guide integration across the broader GTM ecosystem, including sales engagement, marketing automation, enrichment, data warehouses, and conversational intelligence platforms
• Track progress against milestones, manage delivery risk proactively, and elevate technical dependencies to CS Engineering when needed
• Partner with Customer Success to ensure smooth, well-documented handoffs at the close of each implementation
• Identify recurring patterns across your book of business and contribute improvements to shared playbooks, documentation, and delivery systems

Skills

SaaS implementation

Customer success

Onboarding

Technical role

Salesforce

HubSpot

B2B GTM

B2B sales/marketing

Communication

Time management

AI tools

Tools

Salesforce

HubSpot

Job description

Zoom is seeking an Implementation professional to drive time-to-value for growth and commercial customers, guiding onboarding from kickoff to launch. You will run configuration workshops, map CRM structures, and align data flows with sales and marketing workflows.

You will configure Salesforce/HubSpot integrations, data warehouse connections, and activation workflows while managing milestones and coordinating with CS Engineering to ensure successful deliveries.