Onboarding & Success Lead — B2B SaaS CRM

Jibe Ventures; New York (NY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Dreamhub is seeking a Customer Success Manager to own onboarding and retention for a fast-growing AI-native CRM platform. You’ll guide customers from signed to live to successful adoption, ensuring value is delivered quickly.

Ideal candidates have 3+ years in B2B SaaS customer success, strong onboarding experience, and proven CRM proficiency with Salesforce or HubSpot. This role blends remote work with NYC-area collaboration.

Qualifications

• 3+ years in Customer Success / Implementation within B2B SaaS.
• Experience with early-stage startups (10–50 employees).
• Strong onboarding experience and CRM proficiency.

Responsibilities

• Lead end-to-end onboarding of customers.
• Run kickoff calls and align on success metrics.
• Configure product, integrations, and data flows.
• Drive fast time-to-value for new customers.
• Build relationships and prevent churn.
• Identify expansion opportunities with customers.

Skills

Customer onboarding

Relationship management

Cross-functional collaboration

Time management

B2B SaaS

Tools

Salesforce

HubSpot

Job description

Dreamhub is seeking a Customer Success Manager to own onboarding and retention for a fast-growing AI-native CRM platform. You’ll guide customers from signed to live to successful adoption, ensuring value is delivered quickly.

Ideal candidates have 3+ years in B2B SaaS customer success, strong onboarding experience, and proven CRM proficiency with Salesforce or HubSpot. This role blends remote work with NYC-area collaboration.