CRM & Funding Operations Lead

YMCA Robin Hood Group; Town of Newark (WI); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Training & progression

Refer-a-friend bonus

Job summary

YMCA Robin Hood Group seeks a Funding Operations & CRM Manager to lead the CRM strategy and stewardship for donors, partners and supporters. You will own Salesforce, shaping it into a strategic tool used across the organisation to build relationships, generate income and demonstrate impact.

You’ll work with senior leaders and fundraisers to ensure data quality, insightful reporting and proactive donor journeys, while embedding best practices across departments for greater social impact.

Qualifications

• Experience managing complex systems and processes, including our current CRM, Salesforce.
• Strategic and big picture thinking to achieve our aims and ambitions.
• Highly organised with excellent attention to detail.

Responsibilities

• Shape our CRM future by leading the development and optimisation of our CRM system.
• Design and implement processes to improve efficiency, collaboration and insight.
• Ensure high standards of data quality, governance and reporting.
• Champion CRM adoption across the organisation.

Skills

Salesforce

CRM strategy

Stakeholder engagement

Data analysis

Project management

Communication

Tools

Salesforce

Job description

YMCA Robin Hood Group seeks a Funding Operations & CRM Manager to lead the CRM strategy and stewardship for donors, partners and supporters. You will own Salesforce, shaping it into a strategic tool used across the organisation to build relationships, generate income and demonstrate impact.

You’ll work with senior leaders and fundraisers to ensure data quality, insightful reporting and proactive donor journeys, while embedding best practices across departments for greater social impact.