Donor Data & Salesforce Operations Manager

KIND; United States; Remote; USD 76,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Pre-tax FSA

Pre-tax transit and parking

Employer-paid life insurance

Disability insurance

Job summary

KIND is seeking a Manager, Donor Data and Operations, to serve as the primary administrator and SME for Salesforce and related systems. Reporting to the Director of Development Operations, this role ensures integrity of donor data, gift processing, and financial reconciliation.

You will collaborate with fundraising leadership to optimize reporting, dashboards, and analytics, expand grant management, and strengthen workflows across individual, corporate, and foundation funding activities.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of 5 years of experience in Salesforce administration, nonprofit CRM management, or Development Operations.
• Demonstrated experience managing donor databases, gift processing, data governance, and financial reconciliation.
• Experience configuring Salesforce, creating reports and dashboards, and supporting end users.
• Strong analytical, organizational, and project management skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Experience collaborating across Development, Finance, Technology, and other organizational stakeholders.

Responsibilities

• Serves as the primary Salesforce administrator and departmental subject matter expert for Salesforce and related fundraising systems.
• Manages day-to-day Salesforce administration, including user support, security, reporting, dashboards, data management, system configuration, and troubleshooting.
• Identifies opportunities to improve system functionality, business processes, automation, reporting capabilities, and overall user experience.
• Gathers business requirements from stakeholders and translate operational needs into system recommendations and solutions.
• Leads the implementation, testing, documentation, training, and adoption of approved Salesforce enhancements and related projects.
• Coordinates with internal stakeholders, technology partners, vendors, and consultants to execute approved system initiatives.
• Monitors system performance, user adoption, and utilization metrics and recommend ongoing improvements.

Skills

analytical thinking

organizational skills

project management

data analysis

Education

Bachelor's degree or equivalent

Salesforce Administrator Certification

Tools

Salesforce

Salesforce NPSP

Salesforce Nonprofit Cloud

Job description

KIND is seeking a Manager, Donor Data and Operations, to serve as the primary administrator and SME for Salesforce and related systems. Reporting to the Director of Development Operations, this role ensures integrity of donor data, gift processing, and financial reconciliation.

You will collaborate with fundraising leadership to optimize reporting, dashboards, and analytics, expand grant management, and strengthen workflows across individual, corporate, and foundation funding activities.