CRM & Customer Success Specialist (Hybrid • Flexible Schedule)

Energy Innovation Corp; Arlington (VA); Hybrid; USD 85,000 - 116,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

Energy Transfer in Arlington, VA is seeking a mid-level Customer Service Representative. The role blends relationship-building with robust CRM stewardship, targeting a steady stream of strategic partnerships and accurate forecasts.

The position offers a hybrid work arrangement, pays $85,000 to $116,000 annually, and includes a plan to develop CRM expertise while contributing to marketing and field intelligence initiatives.

Qualifications

• Demonstrates integrity by flagging own mistakes first.
• Collaborates effectively under deadline pressure to meet goals.
• Able to present to mid-level leadership with confidence.
• Hands-on experience with modern troubleshooting workflows and tooling.

Responsibilities

• Cultivate referral channels and strategic partnerships in Arlington.
• Grow Energy Transfer's footprint through earned introductions.
• Stand up a customer retention–driven scoring model for the team.
• Test three subject lines, evaluate results, and scale winners.
• Provide market and field intelligence to inform ads and campaigns.
• Contribute to sales/marketing conversations to position Energy Transfer.
• Maintain CRM results to improve forecast accuracy.

Skills

Integrity

Collaborative under deadline pressure

Presenting to leadership

Troubleshooting workflows

Job description

Energy Transfer in Arlington, VA is seeking a mid-level Customer Service Representative. The role blends relationship-building with robust CRM stewardship, targeting a steady stream of strategic partnerships and accurate forecasts.

The position offers a hybrid work arrangement, pays $85,000 to $116,000 annually, and includes a plan to develop CRM expertise while contributing to marketing and field intelligence initiatives.