Hybrid Customer Success Manager – Energy Platform Growth

DNV Group; Oakland (CA); Hybrid; USD 95,000 - 150,000; Full time

Job summary

DNV is seeking a Customer Success Manager to lead retention and growth for the Energy Systems North America's Digital Solutions team. This role is hybrid, with in-office days at selected U.S. locations including Oakland, Irvine, or Houston, and client-site engagements as needed.

You will own renewals, expand opportunities, and coordinate cross-functional experts to deliver measurable value and ARR growth across an assigned regional portfolio.

Qualifications

• Proven ability to own retention and growth across an existing portfolio.
• Strong renewal and expansion management with commercial focus.
• Ability to connect customer needs to measurable value and coordinate cross-functional teams.

Responsibilities

• Own renewal lifecycle and ARR forecasts with proactive planning.
• Identify churn risk early and drive recovery plans with clear owners.
• Qualify and advance expansion opportunities based on priorities and budget.
• Lead reviews focused on outcomes, adoption, and roadmap value.
• Build relationships across program, operations, IT, procurement, and execs.
• Partner with Account Executives on opportunities crossing org boundaries.

Skills

Account management

Renewals

Cross-functional collaboration

Customer relationships

Strategic planning

Tools

CRM

eTRACK+

Job description

DNV is seeking a Customer Success Manager to lead retention and growth for the Energy Systems North America's Digital Solutions team. This role is hybrid, with in-office days at selected U.S. locations including Oakland, Irvine, or Houston, and client-site engagements as needed.

You will own renewals, expand opportunities, and coordinate cross-functional experts to deliver measurable value and ARR growth across an assigned regional portfolio.