CRM & Business Systems Analyst I

Metropolitan Community College-Kansas City; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Metropolitan Community College is seeking a professional to configure, test, and document CRM modules, analyze solutions to improve business processes, and train end users across MCC systems. The role focuses on student recruitment, retention, and engagement through CRM workflows and campaigns.

The incumbent will design content, develop training materials, and coordinate with IT and end users to ensure system integrity and effective communication throughout the student lifecycle.

Qualifications

• Associate’s degree in computer science or related areas.
• Three (3) years application development, system solution, or related experience.
• Preferred: Bachelor's degree.

Responsibilities

• Design and manage CRM workflows, communication plans, and automated campaigns for recruitment and student engagement.
• Monitor CRM usage and campaign performance; identify areas for improvement and implement enhancements.
• Craft content for student lifecycle; ensure messages are inclusive and mission-aligned.
• Develop user guides, training materials, and SOPs for CRM users.

Skills

CRM workflows

Campaign management

SQL queries

Technical training

Documentation

Customer service

Education

Associate’s degree in computer science or related areas

Bachelor's degree

Tools

Microsoft Dynamics 365

Job description

Metropolitan Community College is seeking a professional to configure, test, and document CRM modules, analyze solutions to improve business processes, and train end users across MCC systems. The role focuses on student recruitment, retention, and engagement through CRM workflows and campaigns.

The incumbent will design content, develop training materials, and coordinate with IT and end users to ensure system integrity and effective communication throughout the student lifecycle.