Remote CRM & Business Systems Analyst

Knights of Columbus; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Knights of Columbus seeks a Business Systems Analyst to translate business needs into functional requirements for CRM and related systems. You will elicit, document, and model processes and data flows to support sustainable, high ROI solutions.

You will collaborate with IT development staff and business stakeholders, perform data analysis, write precise specifications, and assist in gap analyses. The role supports CRM platforms (Dynamics 365, Salesforce or similar) and requires strong

Qualifications

• Experience coordinating with IT development staff on complex projects.
• Strong technical background and data presentation skills.
• Proven ability to elicit, model, verify, and document requirements.

Responsibilities

• Evaluate and analyze business processes, identify improvements, and elicit requirements.
• Understand CRM concepts: lifecycle, leads, opportunities, cases, and data management.
• Gather data, develop business requirements, and set priorities/timelines.
• Prepare business cases with benefits, options, and risks.
• Deliver precise functional specifications with workflow, data mapping, and interfaces.
• Conduct gap analyses between applications and requirements with Architects/Developers.
• Prepare effort estimation for upgrades and vendor packages.
• Review vendor release notes and analyze impact on processes.
• Translate requirements into developer-friendly specifications.
• Participate in technical design and verify requirements for completeness.
• Develop standard templates for requirements specifications.

Skills

IT development collaboration

Technical background

Data analysis

Requirements analysis

Documentation

Stakeholder influence

Communication (oral/written)

Project planning

Agile/Waterfall/Hybrid

Gap analysis

Education

BS/BA in CS, IS, or business administration

5–7+ years related experience

Tools

Dynamics 365 CRM

Azure DevOps

Jira

Microsoft Office (Visio, Word, PowerPoint, Outlook)

Job description

Knights of Columbus seeks a Business Systems Analyst to translate business needs into functional requirements for CRM and related systems. You will elicit, document, and model processes and data flows to support sustainable, high ROI solutions.

You will collaborate with IT development staff and business stakeholders, perform data analysis, write precise specifications, and assist in gap analyses. The role supports CRM platforms (Dynamics 365, Salesforce or similar) and requires strong