CRM Specialist: Online Recruitment & Admissions

Colorado Community College System; Denver (CO); Hybrid; USD 66,000 - 73,000; Full time

Job summary

Colorado Community College System in Denver, CO seeks a CO Online CRM Specialist to administer and optimize the Colorado Online CRM for recruitment. You will configure workflows, dashboards, data quality practices, and user resources in collaboration with Enrollment Specialists and Marketing.

This role supports prospective students from inquiry through handoff, ensuring accurate data, compliant practices, and timely communications. Hybrid work arrangements are available for a full-time position.

Qualifications

• Bachelor's degree. Equivalent combo of education and experience may substitute.
• Two years using/configuring/supporting/ administering a CRM or related enterprise system.
• One year supporting recruitment, admissions, enrollment management, or related business processes.
• Experience creating/maintaining automated workflows, campaigns, forms, lists, templates, reports or dashboards.

Responsibilities

• Serve as the functional CRM administrator for Colorado Online recruitment processes and escalate technical issues to IT.
• Configure and maintain CRM processes, update forms, troubleshoot issues, and maintain data integrity.
• Create/manage automated workflows, including sending applications to SIS and managing communications templates.
• Collaborate to ensure recruitment communications are accurate, timely, accessible, and aligned with CCCS messaging standards.
• Build and maintain dashboards/reports tracking inquiry, application, admission, enrollment, census, and KPI metrics.
• Monitor data quality and funnel progression to identify gaps and opportunities for improvement.
• Provide data/analysis to leadership and stakeholders to support recruitment strategy and operations.

Skills

Higher education recruitment

CRM reporting

FERPA compliance

Microsoft Office

Analytical skills

Communication

Education

Bachelor's degree

Job description

Colorado Community College System in Denver, CO seeks a CO Online CRM Specialist to administer and optimize the Colorado Online CRM for recruitment. You will configure workflows, dashboards, data quality practices, and user resources in collaboration with Enrollment Specialists and Marketing.

This role supports prospective students from inquiry through handoff, ensuring accurate data, compliant practices, and timely communications. Hybrid work arrangements are available for a full-time position.