CRM & Business Systems Analyst I

Metropolitan Community College; Kansas City (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Metropolitan Community College is seeking an IT professional to configure and support MCC systems, focusing on CRM workflows, testing, and end-user training. You will analyze business processes, develop SOPs, and collaborate with IT to improve data quality and system efficiency.

The role requires collaboration with end users, staff, and departments, along with ongoing documentation of processes and results. Strong communication and problem-solving skills are essential.

Qualifications

• Associate’s degree in computer science or related areas.
• Three (3) years application development, system solution, or related experience.

Responsibilities

• Design and manage CRM workflows, communication plans, and automated campaigns for student recruitment, retention, and engagement; aligned with enrollment and student success goals.
• Monitor and analyze CRM usage and campaign performance; identify areas for improvement and implement enhancements.
• Craft content for various stages of the student lifecycle, ensuring messages are inclusive and mission-aligned.
• Develop user guides, training materials, and SOPs for CRM users.
• Test and modify software; update queries; ensure system integrity after changes.

Skills

CRM workflows

Campaign analysis

Training & SOPs

User support

Documentation

Business process improvement

Problem solving

Education

Associate's degree in computer science or related areas

Bachelor's degree (preferred)

Tools

PS Query tool

SQL

Job description

Metropolitan Community College is seeking an IT professional to configure and support MCC systems, focusing on CRM workflows, testing, and end-user training. You will analyze business processes, develop SOPs, and collaborate with IT to improve data quality and system efficiency.

The role requires collaboration with end users, staff, and departments, along with ongoing documentation of processes and results. Strong communication and problem-solving skills are essential.