CRM & Data Analyst – Enrollment Services

Maricopa Community College district; Phoenix (AZ); On-site; USD 53,000 - 69,000; Full time

Benefits offered by this job

Health Insurance

Tuition Reimbursement

Pension Plan

Flexible Work Schedule

Job summary

Maricopa County Community College District is hiring a Student Services Analyst to lead the SMCC contact center, handling inbound calls, texts, and emails while coordinating outreach campaigns and enrollment assistance.

The Analyst will build CRM dashboards, connect students to the right departments, train staff on tools like HubSpot and Salesforce, and drive data-driven improvements for student success.

Qualifications

• Bachelor's degree or higher with student services experience.
• Experience using CRM systems to support outreach and engagement.
• Ability to analyze data and report findings to leadership.

Responsibilities

• Lead inbound/outbound calls, emails, texts, and campaigns in the contact center.
• Develop and maintain CRM dashboards and reports to track enrollment trends.
• Coordinate workflows, train staff, and improve customer service processes.
• Collaborate across departments to optimize system usage and student engagement.

Skills

Customer service

Communication

Training staff

Data analysis

Process improvement

Education

Bachelor's degree

Associate's degree

HS/GED

Tools

HubSpot

Salesforce

Tableau

SIS/PeopleSoft

Google Suite

Job description

Maricopa County Community College District is hiring a Student Services Analyst to lead the SMCC contact center, handling inbound calls, texts, and emails while coordinating outreach campaigns and enrollment assistance.

The Analyst will build CRM dashboards, connect students to the right departments, train staff on tools like HubSpot and Salesforce, and drive data-driven improvements for student success.