CRM & Data Systems Analyst - Process Improvement

Kofc; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Kofc is seeking a Business Systems Analyst to gather and translate business requirements into technical specs for CRM-enabled solutions. You will work with IT and business stakeholders to map processes, perform data analysis, and support system integrations across platforms.

Responsibilities include documenting requirements, conducting gap analyses, and preparing cost estimates. The role requires on-call work and collaboration with architects and developers in a dynamic environment.

Qualifications

• Experience with IT development staff on complex projects.

Responsibilities

• Evaluate processes and elicit requirements for change.
• Understand CRM concepts incl. lifecycle, case, and data management.
• Gather data and develop business requirements and timelines.
• Prepare business cases outlining benefits and risks.
• Provide functional specifications including data mapping and interfaces.
• Conduct gap analysis between applications and requirements.
• Prepare effort estimates and costs of upgrades.
• Review vendor release notes and impact on processes.
• Translate requirements into developer-friendly specs.
• Participate in technical design with programmers and architects.
• Ensure completeness and feasibility of requirements.
• Create process models and diagrams to guide development.
• Triage incidents and provide analyses.
• On-Call and/or after-hours work required.

Skills

IT development collaboration

Strong technical background

Data analysis and presentation

Team collaboration

Requirements analysis & modeling

Analytical thinking

Stakeholder influence

Oral and written communication

Report writing and presentations

Planning and time management

Agile, Waterfall, Hybrid

Education

BS/BA in CS/IS/BA

5+ years related work experience

Tools

Azure DevOps (ADO)

Jira

Visio

Word

PowerPoint

Outlook

Excel

Job description

Kofc is seeking a Business Systems Analyst to gather and translate business requirements into technical specs for CRM-enabled solutions. You will work with IT and business stakeholders to map processes, perform data analysis, and support system integrations across platforms.

Responsibilities include documenting requirements, conducting gap analyses, and preparing cost estimates. The role requires on-call work and collaboration with architects and developers in a dynamic environment.