Business Systems Analyst I (Admissions)

Metropolitan Community College; Kansas City (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Metropolitan Community College is seeking an IT professional to configure and support MCC systems, focusing on CRM workflows, testing, and end-user training. You will analyze business processes, develop SOPs, and collaborate with IT to improve data quality and system efficiency.

The role requires collaboration with end users, staff, and departments, along with ongoing documentation of processes and results. Strong communication and problem-solving skills are essential.

Qualifications

• Associate’s degree in computer science or related areas.
• Three (3) years application development, system solution, or related experience.

Responsibilities

• Design and manage CRM workflows, communication plans, and automated campaigns for student recruitment, retention, and engagement; aligned with enrollment and student success goals.
• Monitor and analyze CRM usage and campaign performance; identify areas for improvement and implement enhancements.
• Craft content for various stages of the student lifecycle, ensuring messages are inclusive and mission-aligned.
• Develop user guides, training materials, and SOPs for CRM users.
• Test and modify software; update queries; ensure system integrity after changes.

Skills

CRM workflows

Campaign analysis

Training & SOPs

User support

Documentation

Business process improvement

Problem solving

Education

Associate's degree in computer science or related areas

Bachelor's degree (preferred)

Tools

PS Query tool

SQL

Job description

Incumbents configure, set-up, test, and document various modules of MCC systems for assigned functional areas, analyze and implement technological solutions to improve business processes, and provide training and support to end users.

Specific Duties & Responsibilities:

• Design and manage CRM workflows, communication plans, and automated campaigns for student recruitment, retention, and engagement; that align with enrollment and student success goals
• Monitor and analyze CRM usage and campaign performance; identify areas for improvement and implement enhancements.
• Craft content for various stages of the student lifecycle, ensuring messages are inclusive, personalized, and mission-aligned.
• Develop user guides, training materials, and standard operating procedures (SOPs) for CRM users.

• Develops, coordinates, and performs software testing; enters/extracts information into/from and maintains software systems; designs and updates queries; implements software modifications; tests business process improvement after changes to software systems and applications have been implemented; and ensures system integrity.
• Research and analyze new software systems and technologies, as well as current and new business processes to improve performance, data quality, and ensure operational efficiency.
• Communicates with and provides general and technical support and training to end users on new system and other business processes; work may involve answering questions; and diagnosing and troubleshooting software problems, to include analyzing data requirements, researching data availability, implementing access methods; and developing and implementing solutions utilizing alternative methods and procedures.
• Prepares, updates, and maintains general and technical reports and records; product, process, and training documentation; process calendars; and other documentation and materials; work may involve utilizing online systems and databases; researching, compiling, and analyzing complex information; and making and implementing recommendations based on findings.
• Serves as a liaison and coordinates with end users, staff, the IT department, and other internal and external personnel, departments, and agencies to troubleshoot issues, communicate general and technical information, and facilitate assigned and other departmental operations.
• Perform other duties as assigned

Minimum Qualifications:

• Associate’s degree in computer science or related areas
• Three (3) years application development, system solution, or related experience.

Preferred Qualifications:

• Bachelor's degree
• One (1) year application development, system solution, or higher education software functional experience
• Microsoft Dynamics 365 experience or related experience

Knowledge, Skills and Abilities:

• Working knowledge of running existing queries using PS Query tool or SQL
• Knowledge of principles, practices, protocols and methods of institutional computing applications
• Knowledge of principles, practices and techniques of facilitating process analysis
• Knowledge of methods and techniques of collecting, analyzing and interpreting business processes
• Knowledge of principles, practices and methods of business process re-engineering
• Knowledge of principles and applications of critical thinking and analysis
• Knowledge of best practices, trends and emerging technologies
• Knowledge of principles and methods of qualitative and quantitative research
• Knowledge of applicable federal, state and local laws, codes, regulations (based on assignment);
• Knowledge of customer service principles
• Knowledge of modern office technology
• Skilled in diagnosing problems, determining business issues and developing and implementing solutions
• Skilled in documenting process workflow and analyzing complex data
• Skilled in assessing needs and identifying solutions
• Skilled in reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data
• Skilled in researching industry trends, solutions and best practices
• Skilled in compiling, sorting and articulating issues and recommendations
• Skilled in gathering data, analyzing findings and applying logic and reason
• Skilled in business math computations
• Skilled in interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
• Skilled in providing customer service
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, thegeneral public, and others sufficient to exchange or convey information

Physical Requirements

Positions in this class typically require grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity and walking. The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

EEO Statement:

Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth ancestry, national origin, or disability. EOE/ M/ F/ Vets/ Disabled

Accommodations:

MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.