Critical Environments Lead: Quality & Client Success

SBM Management Services, LP; Chandler (AZ); Vor Ort; USD 110.000 - 120.000; Vollzeit

Zusammenfassung

SBM Management Services, LP in Chandler, AZ is seeking a Critical Environments Manager to coordinate and direct operations under contractual SOWs, ensuring service quality and adherence to standards. This role includes planning, supervision, and high-level program oversight with a focus on compliance and customer satisfaction.

You will lead on-site assessments, guide continuous improvement, manage client relations, oversee safety, budgets, and trainings while coordinating with local management

Qualifikationen

• A.A. Degree required with 2+ years of experience, or equivalent combination of education and experience.
• CPR/AED/First Aid certification a plus.
• A valid driver's license may be required for this position based on business needs.

Aufgaben

• Perform on-site assessments determining effectiveness of program in meeting contractual SOW and quality of service delivery.
• Make recommendations, share best practices and implement actions to improve program SOW and/or quality service delivery.
• Investigate customer complaints regarding quality and support RCA activities.
• Identify at risk programs and facilitate CAPA process and required follow up actions where needed.
• Monitor internal processes for quality standards via on-site and remote program formal assessments.
• Support new account transitions as assigned.
• Guide and assist prior to and during high level client service inspections (i.e. Regulatory, Partner, VIP).
• Conduct personnel compliance audits, develop and/or verify work schedules to ensure adequate service.
• Perform classroom style and on-the-job trainings (MGMT & Staff) to address and correct areas of concern.
• Complete routine reporting and deliverables associated with the position keeping Dept. and local management team informed of significant issues identified during activities and actions taken to improve.

Kenntnisse

Bilingual (Spanish/English)

Strong verbal & written communication

Project management

Quality assurance

Safety compliance

Ausbildung

A.A. Degree + 2+ years experience

Tools

Microsoft Office

Jobbeschreibung

SBM Management Services, LP in Chandler, AZ is seeking a Critical Environments Manager to coordinate and direct operations under contractual SOWs, ensuring service quality and adherence to standards. This role includes planning, supervision, and high-level program oversight with a focus on compliance and customer satisfaction.

You will lead on-site assessments, guide continuous improvement, manage client relations, oversee safety, budgets, and trainings while coordinating with local management