Critical EMS Dispatcher — Save Lives from the Console

Emergency Telecommunicator Services; Bally (Berks County); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Bally, PA, seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and apply approved dispatch protocols. This role requires staying attentive through high-pressure situations and coordinating with responders to deliver timely care.

Employees may work extended shifts, including overnights, weekends, holidays, and overtime. A high school diploma is commonly required, CPR may be required, and EMT/paramedic credentials are not

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

Emergency Telecommunicator Services in Bally, PA, seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and apply approved dispatch protocols. This role requires staying attentive through high-pressure situations and coordinating with responders to deliver timely care.

Employees may work extended shifts, including overnights, weekends, holidays, and overtime. A high school diploma is commonly required, CPR may be required, and EMT/paramedic credentials are not