Life-Saving EMS Dispatcher — Urgent Call Center

Emergency Telecommunicator Services; Pitman (Schuylkill County); On-site; USD 42,000 - 62,000; Full time

Job summary

Emergency Telecommunicator Services in Pitman, PA seeks skilled Emergency Medical Dispatchers to gather patient data, assess scene priority, and coordinate EMS resources. This role involves continuous console work, headset use, and following approved protocols.

Candidates should have a high school diploma or equivalent, CPR certification may be required, and dispatcher certification is preferred. EMT or paramedic credentials are not universally required; training or sponsorship may be available.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Call handling

Calm under pressure

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Tools

CPR certification

Job description

Emergency Telecommunicator Services in Pitman, PA seeks skilled Emergency Medical Dispatchers to gather patient data, assess scene priority, and coordinate EMS resources. This role involves continuous console work, headset use, and following approved protocols.

Candidates should have a high school diploma or equivalent, CPR certification may be required, and dispatcher certification is preferred. EMT or paramedic credentials are not universally required; training or sponsorship may be available.